We are older and don't want to keep rescheduling this with the hopes of one day being permitted to board their ship. In November ******************************************* She had major surgery December 12th. We use dedicated people and clever technology to safeguard our platform. We were informed by the booking person at Viking that we could change the date as necessary for as long of period of time, even years down the road. NEW! Some years, low water levels caused disruptions as early as June and some years as late as October. I checked with many countries and all their restrictions have been dropped. Then when operations started again, we decided to book a cruise to sail November 2021 At the time we booked, vaccines were not a requirement. Viking is probably the most unsympathetic/unprofessional company I have ever experienced. Global warming is indeed having an effect on European rivers. Claim your profile to access Trustpilots free business tools and connect with customers. The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. In 2021, the cruise line plans to launch their seventh ocean ship, Viking Venus. Scheduled and rescheduled elder family care and pet sitting services. The other typical plan is to put the passengers on buses to get around the affected areas. Viking is not a good company to work with. In June, there were places along the Po that completely dried up. Not a problem for him at all. MVJ is locked for this specific cruise , and if you try to book the cruise (UK website) the first available Fjords cruise in now April 2022. As a consequence all water amenities, main pool, infinity pool, jacuzzi and spa were closed for the whole of the cruise! A drinks package at the original cost, when I first tried to book it. A river level that is too high or too low can affect an otherwise great cruising experience. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We want our money back since we will never met the requirements to sail and we never agree to those requirements, Our booking number is XXXXXXX and is associated with ********************* ********. I told a member of staff about this and was directed to use a toilet on the top deck. They said they did not think we could get a refund as our money had been converted to a voucher and vouchers were not refundable with our insurance. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Last week, the cruise line cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary and said it was evaluating 2022 sailing that call in Russia. In this case, you will receive a full refund of your cruise fare. A weighted-down ship sinks lower in the water and therefore needs more distance from the water line to the river bottom to sail safely without scraping the riverbed. Like other river cruise lines, weve dealt successfully with low-water situations in the past, and we have a variety of strategies that we can deploy as necessary. During our Antarctica cruise, as suggested by the on board customer services, we submitted our request for the reimbursement with receipts. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. "We will not cancel any cruises," said Shreiner. But now some of those waterway dreams seem set to run aground. However, the same problems do not affect river cruise ships. Note that complaint text that is displayed might not represent all complaints filed with BBB. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. I took into account the following factors and then made an educated guess: Taking all of these factors into account, we booked for mid-June. Viking suggested that I should talk to my travel insurance company to reimburse the cost of additional airfare cost. At the other end of the Po, ocean water has flooded the last 12 miles of the river damaging crops and contaminating drinking water. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. Pharaohs & Pyramids. Applies primarily to to bookings with the following content. Why? 3. Do your homework and always make informed decisions. We are unable to meet VRC health requirements to participate in one of their cruises. Companies can ask for reviews via automatic invitations. We accepted the vouchers in good faith. Because we were given a voucher, we can not get out money back. Share. BBB is here to help. This is our third time to book a trip, and in 2023, the medical requirement is still in place. The river flows are falling so if you are booked for a cruise this year, check with your cruise line and obtain their current assessment of operating conditions. The only problem was it WAS VERY NOISY, couldnt get a full night sleep due the engine and the bed shaking.We will go back to the other suites.The staff was great! We may receive compensation when you click on links to those products. This is an awful company to deal with. With this terrible Compare the cost in points or miles to cash, and see which option is best. Not impressed and wi never book another trip with this company. This matter has not been properly escalated to the legal department.Our time is running off to recover our money and we can not travel due the vaccines requirements and the only absurd respond that we get is to transfer our vouchers.We are extremely disappointed of Viking Cruises after we decided to support the company. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Information provided by various external sources. We were given misinformation by their employee, to which their supervisor stated that verbal statements do not count. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 If the level is too low, the vessel may run aground or need an alternative docking arrangement. "But this is not a problem at all" - he said, because all we need is to make a booking for any date, just as a placeholder. We will not be booking with Viking again. Booking number: *******. If ships have to lighten their loads to cross shallow water, fewer goods can be transported at once. I had to cancel due to ill health and provided over five months notice. Why didn't Viking pay to dock? They said they did. My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. "We are currently evaluating itineraries that call. Planning a cruise? This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). The pandemic has not ended, and some sailings have been cancelled due to too many Covid-19 cases onboard. Viking refused to admit to us that we were misinformed, and did not apologize, but their policy will not change. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. BBB Business Profiles generally cover a three-year reporting period. If, however, we forfeit the ******* spent in anticipation of this vacation, Viking would loose us as customers, but as a sophisticated internet user, my wife will use her homebound time posting this saga on as many travel sites as possible. Schreiner does not hold with that assertion because river cruise lines simply adjust their schedules year after year for optimal weather conditions. My bag didn't make it. Having trip insurance may pay you in full depending on your coverage. That's our policy. We asked to transfer the trip to my son and grandson, but transferring the tickets is not allowed. Desired outcome: Instead, in the most extreme cases, AmaWaterways will create a new itinerary. We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. I explain ship swapping in the section: What Happens If Your Cruise Is Affected By Water Level? Viking Cruises has cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary in response to Russia's invasion of Ukraine. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). You dont cruise in Egypt in June/July because its too hot. After checking cancellation conditions online which indicates $200 up to a certain date I booked a river cruise for 2024 the deposit was $2000pp. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. The draft is the amount of vessel that is below the water line. After 5 minutes she came back and said the manager said nothing they could do but charge a 50 percent fee for canceling. Booking # XXXXXXX Only in very rare circumstances are the sailings canceled outright. 1. We booked a river cruise from Istanbul to Venice. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. For Further Assistance If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday - Friday, 6:00 AM - 6:00 PM; Saturday and Sunday, 7:30 AM - 4:00 PM, PT. The flight from Amman Jordan to We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. Obviously, we cannot go on the trip. 4. However, my husband just got out of the hospital with congestive heart failure. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. On 12/20/20 Viking cancelled this cruise. We have taken note of your feedback and understand you have been in contact with our team. The cruise line announced the return of select itineraries in Portugal, France and . You will be cruising, you will be enjoying," he said. "Given recent developments and the developing conflict in Ukraine,. We paid for the trip and had trip insurance. Cannot recommend whatsoever - there are better cruise lines who deliver & care about providing a decent level of customer experience - avoid them if you can. Viking Venus : cruise round Med and on to Israel.This was a wonderful itinerary , a beautiful ship , excellent food and service. How is this hard? I purchased two of each of the following through ACH: 140 complaints closed in the last 12 months. This site does not include all card companies or credit card offers available in the marketplace. Should your cruise be canceled, the cruise line will also offer compensation. Thank you. From now through March 31, 2022, Viking is offering special rates starting at $599 (not including airfare) on all 2022 and 2023 departures. London was on an older plane with 3 seats on the left and right. The next indicator of river flow problems is the Thames River in England. On 9/12/21 we realized the 2022 sailing impractical and cancelled for cruise credits (#s XXXXXXXX, XXXXXXXX, XXXXXXXX and XXXXXXXX) Anybody got any idea what do I do? If you are concerned about the water level on your upcoming river cruise, do your due diligence before you take any action. 1. Check here before booking an award fare. The trip was for September 2020 but was cancelled due to the pandemic. A longtime editor at Cruise Critic, Erica has also written for The Washington Post, Fodors and Lets Go travel guides, and numerous print and online cruise publications. Think 3 times before booking with Viking!!! Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise.

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