Design was good but the product itself looks cheap as crap! Worse job experience I have had with a new job. Photo by Naomi Morrison. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. ), In May 2019, a class-action lawsuit was filed against Closets by Design for allegedly deceptively advertising discounts on home organizer systems. Wait for it14 3/4". What happened with your lawsuit? they cannot deliver what they say an insane amount of money Pittsburgh Pennsylvania, Attorney Sharon K. Campbell COLLUDES with Wells Fargo Dallas Texas, BlackSwanCapital.co Black Swan Enterprises Peter Tumbas Black Swan Capital The offered guaranteed low-cost financing if I first stepped in high-cost short term financing New York New York, Geeks Ondemand LLC, Lizeth Lagomarcino Papaleo Geeks Ondemand LLC, The Geeks Mob SCAM! Here is the last email from the manager: But the reality is you are luck to cover your gas and car usage costs. Already had one accident where I caught my foot on the loose and curled up piece and fell to the cement injuring my hand and shoulder. A growing number of lawsuits point out problems with price discounting if the regular prices are fake and only used to encourage customers to buy because they believe they are getting a great deal. We had asked him to wear gloves but he had simply refused. They were cheaper than California Closets and they went to the floor, unlike some closet companies. We recently used Closets by Design to re-model the walk-in-closet of our master bedroom. Closets by Design had the nerve to call me asking for the additional $3.00 I had already given the installers! My wife purchased a pantry through Closet by Design. The material is CHEAP! This comment was posted by a verified customer. I re-sent this cancelation, again by E-Mail, still no response. They said the needed 8 weeks to fab - but the date was 9 weeks - they would call back in 2 days - no call - i called them set date - but i needed to confirm with carper sub - no call so i called them - they needed week of 10/12 - i said fine they would call back - no call - i call them- they sad they would come a week early - they did not need carpet (although call before it was a better end result - best practice) will call you back Monday - no call - i call them leave message carpet on tract dates are 14, 15, 16 - no call i call no answer - i call the money line (new work) they pick right up then slam me to voice mail- i call back 4 times 4 minutes they looks good we will call you back 10/9 - no call - i call 10/12 no they say i asked for week of 10/19 -- getting the pictures folks - Called back to go over "last phone calls" as i look at my phone notes - no pick up - called sales person - no answer i will keep let everyone know how the install goes. They do not stand behind their product because it is garbage, which is why you have to sign the contract and pay 1/2 up front before you can even see the finished product. Think long and hard before you take your chances with Closets by Design or you may be in for a big dissappointment! Trump asks for the moon in NY attorney general fraud case, demanding more time despite strict warning from judge. Don't know why there are so many negative reviews. At the time they informed me that they did not realize they had people on vacation and it would have to be rescheduled for sometime next week or later. When I tried to call my manager with questions, he was rude and wouldn't answer my questions. I also called their office 10 times, each time being told that a "supervisor" would call me but they never did. I waited 6 weeks for a hamper! Was deceived. A second deposit on final design and measurements was provided for $1, 673 on 4-7-21. Conclusion: They took my money and did nothing. What ever happened to pleasing the paying customer, and I paid really good money for their service and product! So I told her: "So you're a liar, right?" She said "they have the signed paper now so do whatever you can but we will not fix the problem". He broke the wires that were connected to the power block. I paid a heavy price for a I just paid $11,000 for a closet (that afyer looking at the SAME material elewhere would have cost me about $4000 in material). Then he realized he had to get another board. Erin works primarily on ClassAction.orgs newswire, reporting on cases as they happen. You will spend a LOT of time and gas (not reimbursed) and they do not have a CAD system. The supervisors was super rude when I talked to them. Publish Date: 03 Mar 2023 07:02 PM . Would you do business with a company like this? The case status is Disposed - Other . The Judges overseeing this case are Karen E. Scott and Josephine L. Staton. 2K for few planks put-together shabbily! This field is for validation purposes and should be left unchanged. Desired outcome: But they call me today, telling me that they can only install the laundry. 40% of employees would recommend working at Closets By Design to a friend and 36% have a positive outlook for the business. Flooring sold to me was suppose to be the best quality for a garage floor here in the desert. I recall a couple of small hiccups, but nothing that wasn't promptly taken care of. At your earliest convenience, call 763-519-1171 so that can assist with any outstanding issues you may have. Call Closet by Design 1-800-500-9210 Let's Get Started. In May 2019, a class-action lawsuit was filed against Closets by Design for allegedly deceptively advertising discounts on home organizer systems. If you don't get all the concepts (which they throw alot of numbers and information at you), your first day of training they will let you go. photos. Maggie told me to send an email asking for a full refund, which I completed and sent on 5-27-21. Closets By Design is the leading manufacturer of Home Organization products. And the pieces that did come were cheap and chipped! Discounts on Closets by Design Home Organizer Systems, { setTimeout(() => { document.getElementById('headersearch').focus(); }, 300);});">. I wish I would have looked at the reviews about this company before I called them! 4.7. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Date of experience: January 11, 2023. Zero integrity. The purpose of this Privacy Statement is to . I gave this company 3 stars because I ultimately went with another company for design and installation, but I would give Dee 5 stars for how quick, patient and hard working she is. Need to get this install complete as contracted, Read full review of Closets by Design and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I thought I ordered ":custom" closets, especially for the price, but what I got was not wood, not pre-fabricated, why did they take measurements when the installer cuts all boards on sight? CALL: (855) 295-0801. Thx. I called their customer service and she said she'll talk to supervisor but don't believe. Full dressing rooms. Based on the pictures that you originally showed me, It is hard to believe that anything other than spot cleaning was necessary. I read the comments and took them into consideration but made my own judgment. Copyright 1997-2023, Ripoff Report. Really! The changes were approved on 4-10-21 via email and an installation date was set for 5-17-21. Lawyers for Trump say they can't . (not laughing) They first off pulled one of the electric boxes out of the wall and just wrapped the wires up and stuck them back into the wall, no connecting or taping the wires. Advertisers above have met our Additionally, we offer various drawer options and shelving choices. I say go to Lowes or Home Depot, where you get REAL wood for less than 1/3 the price! I would very much like my full $3, 346 back. Colorado. Schedule, freedom, no micromanaging. I later decided to have wall to wall shelves put in my bedroom and my daughter"s. I figured I would give your company another chance. I guess it may be all in the location, and your designer. So in early 2011, we sought the recommendations and proposals from 3 companies, and chose Closets by Design to renovated the closet. I was given an install date of 10/07/2022. Closets By Design. The lawsuit alleges that defendants . Jason, I saw your post. I am extremely dissatisfied with this company. Top Class After 4 months of not returning calls (and other stall tactics), his answer is that their design was correct, and its not their problem. Or I would like a refund. Anybody who are planning to hire this rotten company, think twice!. I just did 3 closets and laundry room cabinet with Closets by Design and had a fantastic experience! A deposit of $1, 673 was provided. So that was another fight for another 3 or 4 days to get a replacement panel. I am confident they will do soI'm ready to delete this entire comment, I just can't figure out howWhen I do this entire complaint will disappear. Closets by Design Lawsuit Claims Fake Discounts Mislead Shoppers A recent class action Closets by Design lawsuit claims that the custom closet company deceptively marketed its "sales" to drive. I checked my breaker, and it wouldnt stay on. Our custom closets are designed with you, the client, in mind, so you can trust that our closets will meet your needs with regard to flexibility and aesthetics. When you need a customised home storage solution, you can trust our talented team to design, build, and install high quality wardrobes and storage furniture that will look stunning and stand the test of time. I paid my balance in full in good faith I was not given the service and quality of workmanship that I paid for. Choose a location near you. After several more attempts to talk to somebody responsible I finally desisted from my efforts. It is surely not worth throwing the money on crappy job. Fresh and modern, our Everyday Collection offers a sleek solution to your closet clutter. Here's what you can expect to spend to start the business and what ongoing fees the franchisor charges throughout the life of the business. 4) Here is the kicker: the installation person hurt himself because he wasnt wearing gloves. I am a single Mom and needed the promised income to survive. That should not cost $150. Six months later, still no closet system from Closets By Design in Plymouth, MN and yet, they are offering a 40% off discount for Presidents Day. Thanks after reading posts I think I dodged the bullet. The molding on the closet was not ordered and after a month of waiting for a date to add the molding, Lynda my designer advised it was never add to the original order. He said the light wasnt working. A BIG MISTAKE. Back and forth, the reader can picture what happened, she hung up on me. It is the consumer's problem and not theirs. I was so excited to have them done and against my better judgement I moved forward with the install with a crazy price WHAT WAS I THINKING? SE Aurora, COcompany in DENVER. 3 times I had to take off work to accommodate their mistakes and then I was left with a product that was NOT WHAT I ORDERED! Can't believe I fell for this scam. I advised her what I needed as far as a master closet, laundry room and garage. Im handling a nationwide false advertising class action. The lawsuit states that the defendants never offered the items or installation at the original or regular prices listed on the promotional materials. The family of a woman killed in a Saskatoon nightclub fight in November has launched a $1-million lawsuit based, in part, on a graphic video of her death being shared widely on social media. Before commenting, please review our comment policy. Any sudgestion ? Closet by design turned the customer-is-always-right policy into the customer is always wrong, and when we, closet by design, wrong a customer, we should get into the offense and treat them with arrogance, total disrespect, and negligence. They do not belong in business. DRL. Thank goodness my breaker box did its job, or my house could have gone up in flames from their stupidity. 2023 Truth in Advertising Policies Once they install and get their money, if it all falls apart, so be it. The quality of the materials is cheap and just a year after installation I called to have a faulty lock replaced, it was broken when installed, molding was never attached properly meaning it was just placed on top of the unit and not glued or nailed, the front shoe lips came off and upon inspection are held on by two flimsy nails, the drawers in my jewelry case are crooked and separating. Had no idea what they were doing. Furthermore, the proposed Closets by Design class action lawsuit argues that the fake deep discounts were not even the retail market value for the three months prior to the publication or dissemination of the advertised prices. I paid them the balance so they would start working on the unit. BIG TIME LIAR! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. California - THANK YOU FOR ALL YOUR REVIEWS! This will surely increase the credibility of your complaint. Corporate Advocacy Business Remediation and Customer Satisfaction Program. They stuck us with 2 drawer sets. We will continue to offer our high-quality product line with first-class service to customers across the United States and in Canada, Closets By Design states. February 2019: This action was voluntarily dismissed When a complaint is dismissed without prejudice, an amended version of the complaint can be refiled.. January 2019: A class-action lawsuit was filed against Closets By Design for allegedly deceptively offering "illusory" discounts on custom closets, garage organizers, entertainment centers, and home office systems by basing the discounts . There were so many other spots that we had missed hence we had to get a cleaner to clean the place. 3) The salesperson incorrectly measured the distance between walls, and as a result, there is a gap between the closet board and our wall. I called and spoke to the receptionist, Maggie, to request the owner and/or General Manager's name and she REFUSED to provide the names. This flooring has only been down for three weeks. Can you tell me exactly how I mistreated the installers?" They keep hiding and screwing people over! Is this your company? When they started installing the doors, they realized that the latter were short. First of all the the designer gave me design which i agreed and she explained me about the product and showed me sample as well. Closets by Design (Shirley, MA) is the mose incompetent, inefficient and unprofessional company I have ever dealt with. After he left, I looked out in my garage he left all the old parts, did not dispose of them. This closet was designed and built by Closets By Design, Manassas Va 703 330-8382. I had so many issues with the people in this company that the process was exhausting for me. They are a nightmare from representative all the way to owner. Initial Franchise Fee. I've called 3 times - no return. Paying for it all. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Customer service, of course, stood behind their employee (whenever that is that I could track them down.) If you're looking for someone to help you design the perfect organizational space, check out Closets by Design. Hiding negative complaints is only a Band-Aid. 5. A set of cabinets was installed over my washer and dryer. My pantry was also not anything like I wanted. I told them my house was not ready. The manager in the warehouse John, was from the beginning of the process, rude and condescending to me and extremely difficult to work with. He was here for 14 hours doing a very small closet and a craft L shaped unit. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. Supposed to be 15" wide. Expensive price for what there wasok if they would have been professional. settlement administrator or your attorney for any updates regarding Montgomery 1800 x 800 x 520mm White 2 Door 2 Drawer Wardrobe. Good luck with your project with No-Closet by No-Design! I just went through hell and waited 3 months to have my closets installed incorrectly. All Rights Reserved. No wonder they have alias names. We ordered a shoe rack and wall bookshelf and table and after 3 attempts to install they kept coming with the WRONG measured items or they just simply didn't order what we bought at all! And guest what the installer even took some of the shelves which is I know thats belong to my order . Being it was only a 6 section walk in, no drawers, the price was $1200. The lawsuit seeks an injunction against the defendants from using false or misleading claims having to do with price comparisons in their advertising and marketing in addition to unjust enrichment and remedies available under the CLRA. In short, please do not use this company as provides the worst customer service and improper installation. The appointment process, cost, installation and the before/after is all in this video :) Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. First off the Maryland heights branch is the only one I'm commenting on . Founded 2003 With Angi since July 2006. I contracted for this job on 7/25/2022 to have 2 wall to wall, ceiling to floor bookcases installed in 2 of my bedrooms. 4. I called to find out what time tomorrow they would arrive. Closet World, Closet Dimensions, Closets by design Designer Pay Promise Fraud. Submit a complaint and get your issue resolved. Get Your Closet Anized So Ng For A Trip Is Breeze Wcnc. NO IT WASN'T I had to call everyday for a week to finaYl find out that it was in and could be installed. That was when she accused me of being rude, which BTW has become a common defense strategy used by customer agents when they have no valid excuse for their incompetence and inefficiency. I want all of my cabinets installed on July 19 , like promised. This is a video about my experience with closet by design. I am checking into california consumer laws about that. Specifically, plaintiffs claim that the company misleadingly offers 40%. July 19 This was way back in June. Oh and did I mention they charged my credit card the balance without me signing off on the completion of the job? You must contact the The next morning, I received an e-mail from No-Closet by No-Design confirming another installation day. Case number 2:19-CV-3881, in US District Court, Central District of California, Western Division. TINA.org reader is still waiting for her promised free Kate Spade gift. The way I see itI paid top dollar for top servicePart of the job IS SERVICE not just cabinetand he gave me a bunch of backtalk. Depending on the material, size, and design, you can get customized closets at a cost of $1000. Sexual harassment allegations against MasterChef's judges have been flying around the Internet all weekend, stemming from a blog post written by ex-season four contestant Marie Porter (she and her . I thought they did a fabulous job, and it still looks great to this day! To get to the wires that needed to be taped, he had to take off a panel where the hole was he had made. Why Ripoff Report will not release author information! | Since 1982, we've built a reputation of integrity as the industry leader in customer service and total . Unfortunately, we fell for it! There has been ZERO response. Shop closetsbydesign.com and enjoy your savings of February, 2023 now! You can find them at www.closetsbydesign.com or give Aly a call at (205) 777-4000. Only 3 drawers on each piece: $1700. We design storage systems to completely elevate your home. Our offerings include design, manufacturing and installation of custom . I ordered an Entertainment Center for my Livingroom around the Fireplace. This is totally unacceptable, etc." Closet by design has been a nightmare to work with since we set a date for installation. BEWARE before you deal with this people, they look and act professional but are really CHEAP. When the actual installation date came, the guys got a wrong design the cabinets are actually 3" smaller than the actual design and in contract. More than 100 customers now say in an amended suit that they suffered physical injuries like hair loss . The proposed Closets by Design class action lawsuit says that in addition to using misleading information to draw in consumers who were under the impression they were getting a great deal that these actions by the closet company violated California law. This case was filed in U.S. District Courts, California Central District Court. Follow us: INTERNET OFFER: 40+15% Off. I agree I order my closet aug and its Dec when they start install my closet and sane thing they didnt do it right lots of reject . www.closetbydesign.com, I guess this company will have to charge you arm and leg as a customer to effort their "workers" because 3 of their vans were parked at the Chevron gas station at North 7th ave in City of Industry this morning at 8:011 am and yes not pumping gas just hanging around and totally ignoring all other customers that were witting to get gas and I had to wait 11 minutes for a open bay and it wasn't any of them, they saw me taking their pictures but they didn't care. I built a house Wall to Wall, Floor to Ceiling shelving units. Create your own closet design rendering with Modular Closet's simple design tool. This, on top of them charging my credit card after the initial installation when I specifically told them I was NOT authorizing ANY charge (job NOT completed and installers invoice was $270 more than signed contract! (103) Verified Reviews. On February 8, 2021, the Closet by Design of Orlando sent the design Debby to my house to design a closet for my bathroom. I made several calls, and left several messages for the Design Manager Arcinega, and as of 6-1-21, all calls and email attempts have gone unanswered! One of the installers then called a friend, not an electrician and asked what to do since he knew he had done something wrong because of no power in the room. They offered to set another date (for me to take off from my job) to return, but I refused, also refused them the additional $600. Many similar stories! Closets By Design is a Retail, Commercial & Residential Construction, and Custom Closets company located in Louisville, Kentucky with $518.00 Million in revenue and 803 employees.

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