Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. But is StubHub legal? The event was canceled and turned into some online-only baloney. If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. "You can apply this coupon to one or multiple StubHub orders in the. Explain your situation and why you wish to receive a refund. Through my 2 plus hour phone conversations, I learned that the link to accept the tickets can also expire and the seller then has to be contacted and the whole . For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. The complaint contains several responses to StubHub's tweet about the changed policy from angry users to show they did not consider it convenient. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Instead, theyre offering customers 120% credit for the canceled purchases, according to a letter from the companys president. At the same time, consumers who had purchased approximately $5 billion annually from StubHub clamored for refunds of the tickets they had bought for shows which were postponed or cancelled as. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. For a buyers and sellers, theres the waiting game on whether an event is canceled or just postponed. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. His law firm, Kimmel and Silverman, which has a Pittsburgh office, is also helping consumers to file legal claims to get refunds. Michigans State Emergency Operations Center is coordinating state-government resources and the response to the coronavirus spread. Log in to your StubHub account and click or tap Profile then Orders to view your event status. 63 reviews of StubHub "Sellers can cancel the tickets you bought to an event and re-sell them if you do not accept the transferred the tickets right away. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. Seamlessly, a full refund will be reimbursed to your account. Its been well-reported in the media[2] and is the subject of a class-action lawsuit. Theyve only suspended them. Join us for a free, virtual event for International Women's Day on March 8! Lindsay is the author of this solution article. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. 21, et. 8 Feb 2023. If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. But in a March 30 email to its customers, cited in the suit, it said the crisis has delayed getting its money back from sellersat a time when buyers expect immediate refunds. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. News provided by The Associated Press. pic.twitter.com/onFRrGVh6S. [9] See Paragraph 22, Section B, titled Arbitration Procedures., [10] https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf. 2023 CBS Broadcasting Inc. All Rights Reserved. StubHub will cancel payment to the seller (or recover the payment if it has already been paid). StubHub will offer refunds for canceled events but not postponed events. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . This may include details from your tickets (so be sure to keep them), or information from the event venue. And new figures show more than half of ticket holders still haven't gotten their money back. Many events that have been cancelled or postponed are giving patrons a full refund for their money. the suit states, referring to StubHub PresidentSukhinder Singh Cassidy. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." Fax: 205.328.7234, 603 Duling Avenue Tel: 251.432.1600 We will process the refund to your original payment method within 5 days. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Concerts, Sporting Events Canceled Due To Pandemic August 20, 2020 / 6:06 PM / CBS New York NEW YORK (CBSNewYork) --. But not all companies are offering refunds. Kimmel says its not as hard as you might think. With offices in Birmingham, metro-Jackson, Mississippi, and the Alabama Gulf Coast, Christian & Small focuses on the areas of litigation and business, is a member of the International Society of Primerus Law Firms, and is the only Alabama-based member firm in the Leadership Council on Legal Diversity. Refund Policies for Ticketmaster, StubHub, Telecharge, TickPick. ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ More: Stay up to date on all of MLives coronavirus coverage. ContactBruce Vielmetti at (414) 224-2187or bvielmetti@jrn.com. [1] This article is written for use by U.S. residents; if you reside outside of the U.S., certain parts of the user agreement discussed in this article may be inapplicable. The StubHub promise used to be every order is 100% guaranteed, but now due to the coronavirus, the company is no longer giving refunds. [2] "StubHub said they'd refund canceled tickets, but now they're taking that back (StubHub is here for you. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Missouri Valley Tournament 2023: Bracket, schedule, scores, teams, and more. Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. The credits are valid through the end of 2022. Get browser notifications for breaking news, live events, and exclusive reporting. For third party ticket resellers, it gets even more complicated. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. No problem. seq., it seems unlikely that an arbitrator would find a claim demanding a refund in the context of a COVID-19 event cancellation to be so frivolous as to award arbitration fees against the consumer. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. But these are unprecedented times.. "When all these events got canceled at the same time and the buyers wanted their money back, StubHub didn't have it. Farley said refunds should be a piece of cake. "It's really bad customer relations, I think, to kick people off for disputes like this," said Ted Rossman of BankRate. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. Yes, the coronavirus is causing issues with everything ranging from everyday life to professional sporting events and everything in between, but StubHub wanted to assure everyone they would be taken care of. But StubHub was the one that caused the grief," Farley told CBS2's Natalie Duddridge on Thursday. If they cant produce to you what you paid for in and around the same time you bought it to occur, then, youre entitled to your money back. Attn: Litigation Department Community Rules apply to all content you upload or otherwise submit to this site. They will offer you either 120% credit on a future ticket purchase, or give you your money back. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. Sep 15, 2021, 1:28 PM. StubHub said it was the first in the ticket brokerage industry to offer the 120% credit and that so farabout 70% of its customers accepted the option. At first I was skeptical after reading poor reviews, I guessed they might purchased from untrustworthy sellers. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. "When an event is canceled, you will receive a @StubHub coupon worth 120% of your original order. StubHub updated their policy today. According to Celebrity Access, the company furloughed 67 percent of its workforce last week. Were committed to guiding you towards the resources you need to answer questions about your event. Just remember you may not be given a new ticket or wristband for certain events if the ticket does not scan. But why is insulin so expensive in the first place? StubHubs FanProtect promise boasts that every order is 100% guaranteed because 99% guaranteed just sounds sketchy.[11] If you think that is a broken promise because receiving future credit for an event that may never happen just sounds sketchy too, file a refund arbitration claim to get your money back. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. Its no longer giving refunds, just coupons. Drake and Bradley are the favorites in the MVC mens basketball conference tournament. Straight-up refunds for purchases from official outlets. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. It had already been disbursed to the sellers. A Wisconsin man has sued the giant online ticket reseller StubHub for reneging on its money-back guarantee for events now canceled because of the coronavirus pandemic. If a ticketholder cant attend, they can resell their tickets on StubHub with no selling fee. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. There is no place on the website that says you have a time limit, but you do. It has shared the following tips: What you can do to prevent the spread of COVID-19 and other respiratory diseases: For statewide and national information on the virus, visit Michigan.gov/Coronavirus or CDC.gov/Coronavirus. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Now, the company is the subject of two class action lawsuits With the economy suffering due to COVID-19, customers want their money back, from all sides. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. "It was no problem canceling flights. I want to assure you that StubHubs FanProtect Guarantee protects every purchase the ticket you have purchased on our site will get you into the event or we will make it right, reads the update, which is also signed by Cassidy. | NY Call 1-(888)-364-3065 |NYC Health Dept. And for that, the law is on your side. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. StubHubs return policy is called the FanProtect Guarantee. Receive a full refund of your purchase, 2. pic.twitter.com/onFRrGVh6S. If the event is canceled and not rescheduled, you will get a refund. StubHub owed him $111.36. Reply from StubHub UK. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). Set your price or use our recommended price and tap List tickets. Through it all, Marketplace is here for you. and click the Request cash refund button on the appropriate credit. Unless you want a refund). SBNation.com. For most sold out events, Stubhub is a great and easy way to get tickets. But on March 25, StubHub changed the terms of its guarantee, giving it the discretion to make a full refund or issue the 120% coupon, according to the suit. Those will be paid out by the end of May. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. Your email address will not be published. But people want their cash back now. The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. Viagogo refused to refund her .

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