We sell tickets on a "next best available" seating system. On arrival, simply present your mobile ticket for scanning to gain entry as usual. Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in. Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. Tickets can be purchased via our website here, or over the phone on 1300 722 515. Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! This is the default selection and lets the website choose the tickets which are currently the best available in any price category. How long are Ticketek Gift Vouchers valid for? General Is there anything special I need to do when I get to the venue to scan my mobile? If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. The new Apple Passbook application allows you to organise your mobile tickets, boarding passes, vouchers and more in one place for easy access, and will be available to users of the new iPhone 5 as well as existing iPhone users who upgrade to iOS 6. You may be required to submit to a search of your person and/or possessions before entering the event. When you book online you cannot choose the location of your seat. For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. Can I change to Refundable tickets after I've bought my tickets? Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. How do I arrange for a new membership card to be sent out? More information relating to mobile ticketing will be communicated in the lead up to the season. Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). No, refundable tickets can only be selected during the original purchase. What does Ticketek do to prevent scalping? Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. Ticketek routinely mismanages ticket processing which should be simple. You will then be able to add more tickets to your shopping basket and pay for all tickets at once. Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). 4 0 obj ) Don't worry! These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. Ticketek Gift Vouchers look just like a regular Ticketek ticket. I am having trouble logging in and cannot retrieve my password using the forgotten password facility? When attending the event ensure you can present your card on request. Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. Will the event be reserved seating or general admission. Yes, all events that Ticketek ticket for can be found on the mobile site. If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. Gift Vouchers can be purchased for specific events when available. Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. We recommend that you confirm with your venue whether they have an existing ticketing agreement. Alternatively, you may wish to receive all Ticketek mobile tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends. Invitee B purchases the two seats they were assigned at step (b). There are three delivery options: Note that for general admission events, tickets can not be replaced. What is my online AFL Membership account? chevron_left. The Ticketmaster accessible bookings team is available 9:00 AM 5:00 PM AEST 7 days a week and forms should be completed as early as possible and at least 24 hours prior to the event. How do I find my tickets once they are in Passbook? Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. The transaction limit is 10 at both Marvel Stadium and the MCG. CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. No, you can continue to use your mobile ticket. General Admission seating is subject to availability, and information for each game will be released the week off on our website here. In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. Sign In is displayed at the top of the 'My Events' section. If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. We'll now show you the tickets which have been allocated to you based on your selections. 4. Have more questions about Ticketek Gift Vouchers? Please be aware your membership number will never change throughout your years of membership. Ticketek recommends that you select Registered Mail for these events where available. This means that for each event, tickets become available in order of best seating according to the promoter. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. Going to an event with a social club, company, school, family or friends? "The @Ticketek _AU app has crashed - right before Ed Sheeran. You will need to provide some form of ID so that the staff can access your Ticketek account details. Ticketek will use reasonable efforts to notify you of such action. Promoters sometimes request that a number of tickets be held for promotional purposes. This allows the Friend Spotter feature to link your seat location with your Facebook friends. Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> What if I need accessible seating? You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. This is an extra security feature giving you the fairest access to tickets by helping us prevent automated and unethical ticket selection and purchase activity, Make sure your selections are correct and then hit the Next button. The example above is for an adult barcode. Please ask your friend to check their junk mail. All rights reserved. How can I receive my Ticketek Gift Voucher? They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. Ticketek Agencies) Collector Tickets will be posted no later than one (1) month prior to the event, depending on your date of purchase Collector Tickets will be dispatched via AusPost on behalf of Live Nation Australasia If you have not received your Collector Ticket, or lost your ticket once The Payment Form will display detailed information on your ticket purchase. How do I unsubscribe from My Ticketek emails? This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. Once you have logged in, update your information. Don't worry though, until you finalise your purchase the value will remain on your voucher. Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. This is just another way of conveniently storing and viewing your mobile tickets. Once your new card has been printed, your original membership card will be cancelled and a new barcode will be provided to you. If you have an issue with tickets purchased through an unofficial agency please return to the point . Tickets purchased during a pre-sale will not be dispatched until after the advertised general public on-sale date. Invitee A starts purchasing two seats from hold. This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. Click on the Event Title link or the BUY NOW button to see more information about the event which interests you, Keep your "preferences" up to date so we only send you information about the events important to you, Be the first to know about the latest events by, To find out more information about one of the hundreds of venues ticketed by Ticketek, select, Click on your chosen State to view the venues in that region. Where can I find my AFL Membership number? Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. Find out more about. Will I be notified of event / gate changes? When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. Confirmed timings and priorities will be communicated closer to the 2023 Toyota AFL home and away season beginning. New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. They will be assigned the next two seats along (next to Invitee A). How do I gain entry to the venue using Passbook? Systems are in place at every venue to ensure that each ticket barcode can only be used once. What are the terms of concession tickets? endobj Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. How do I check the balance of my Gift Voucher? My address has changed. Simply open your mobile ticket as usual from the SMS you receive from Ticketek. You may also wish to consider taking out a relevant insurance policy to . How do I save my credit or debit card details? Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. Their barcode will then be on their homepage. You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. No. Juniors aged 7-14 years are entitled to purchase a junior ticket. Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. No, Ticketek Gift Vouchers are not reloadable. When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. chevron_left. If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. If your location is not recognised, National content will be displayed. Can I forward my Mobile Ticket to a friend? 13+ - Adult Ticket. <> to collect tickets. Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS. If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. Are Refundable tickets available through Ticketek Marketplace? All tickets purchased through Ticketek will be mobile or PDF, meaning you can easily access your tickets on your phone via your ticket account or ticket agent app, add them straight to your phone's ticket wallet and share them with your friends and family using the 'Ticket Forward' function. Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. Your region is identified by your IP address. How do I add my mobile tickets to my Ticket Wallet? As seating arrangements may change without notice, the Venue Maps should be used as a guide only. Will mobile tickets be removed from the Ticket Wallet after an event? My Ticketek Ticket Delivery. If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Selling tickets or offering tickets for sale for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions. No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. What happens if I forget my phone or my battery dies at the venue? The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). Select an event category type from the Genre drop-down menu and click 'GO'. Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook. How many tickets can be delivered by Mobile Ticket delivery? Tour dates Ticketek is selling for the following venues only. Write a review Ask a question. How do I make a wheelchair or Accessible Seating booking? On some occasions seats are released closer to the event. My AFL Membership card has not yet arrived, what should I do? What happens if I purchase multiple tickets and haven't received them all? Will the Mobile Ticket scanners at venues work through phone covers? Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. Ticketek Australia | Official Tickets for Sport, Concerts, Theatre . If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket PDF to the event. We will be in contact with you within two business days of receipt of this information. All venues have seating options available for patrons in wheelchairs or who require assistance. The only ticket gate open and working was the MCC stand, where swarms of people were forced to queue for paper tickets. Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. You can find information on how to access your Mobile Membership through the AFL Live App here. Their customer service to follow up and right the problems is poor. The Website Terms of Use and the Ticketek Australia Privacy Policy are incorporated into these Terms and Conditions. At this time Ticketek NZ cannot post tickets overseas. The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. Replacement cards cost $10. You will get an error message if you enter the Voucher ID incorrectly. Version 5.22 B82 R0 If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. 1 0 obj Why does the app ask to use your current location the first time it's opened? Ticketek may cancel an order made as a result of any such error, although in the case of a pricing error Ticketek will endeavour to contact you to give you the option of purchasing the ticket at the correct price. No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. I had the opportunity to study abroad in Australia during the summer of my Junior year. How do I request a refund if I have purchased Refundable tickets? Request details from Ticketek when booking your ticket. You are required to present your credit/debit card and photo I.D. Will I be required to pay to reserve a seat? Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. Tap the trash can at the top right of the event pass to shred the event pass. We liaise closely with event organisers on matters related to ticket scalping. 2 0 obj However, some events will have unreserved seating where it is first in, best seats. Your barcode to access tickets is generated upon your renewal. You now have the option to have your sign in details remembered for your next visit. If you do not receive your club of support pack please contact the club directly. If you have access to the Ticketek iPhone app, you can log into your My Ticketek account within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. An invitee purchasing seats can select up to the maximum seats currently remaining for the group. Tickets purchased to General Admission events cannot be refunded should they be lost. Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? 3 0 obj Ticketek Terms and Conditions of Sale. Your barcode will be on the first page that opens (the homepage). In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. Can I request a refund if I accidentally selected the Refundable tickets option? If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. Held seats are sold on a first-in basis. iPad, tablet PC, laptop) to gain entry to an event?

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