There was some type of electronic glitch. Looking for the best way to buy and sell mobile tickets? We launched @recap.email and legal webhooks. Desired outcome: My tickets were not released until 1 week before the show. I will always use vivid seats when getting my tickets. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! I had to call to verify that these seats are in fact in different rows one behind the other. Vivid Seats Draws Complaints Over Long Refund Delays Industry Legal April 23, 2020 Olivia Perreault Industry 376 Refunds 41 Ticketing 277 Vivid Seats 66 Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. What are "Email Delivery" and "Instant Download" tickets? Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. How you capitalize via mass buyout of tickets and resell with fees and markup prices. We lose as a result of your opportunistic business model. I was terrified that I would not receive my tickets. On 02/16/2023, I bought two concert tickets. Spent all week leading up to the event trying to call only to get the worst support ever. I called Vividseats and was told there was nothing they could do. I'm very disappointed in Vivid Seats. We apologize for your experience, Nathan, as we're dedicated to doing our best to fill all orders. Downgraded Tickets Sent - Not what I paid for. The tickets were shown as $ 264. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. We invite you to reach out to our online support team by social media. When I got to the rodeo they couldn't find my ticket so I had to get a new one! vivid.seats from Vivid Seats has responded Posted Feb-14-2023 Hi kkeenny, we are sorry to hear that you had trouble getting into the basketball game you had ordered tickets for. I bought 3 with the insurance. We absolutely value your feedback and apologize for the stress this may have caused you. Ordered tickets for Gary Allan concert last September. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. You get an email when the tickets are sold, and then you either upload them or ship them. Order number [protected]. These people are thieves and liars. Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. I someone needs to hold ticket brokers responsible. Original review: Feb. 9, 2023. Takes no accountability for a time glitch that had us go to a show at the wrong time. Lots of filter options to narrow down events. Bought 6 tickets and only 4 were transferred. Eugene was very helpful with my questions. Read more Comments: 0 First time using Vivid Seats to get tickets. Can I exchange my tickets for a different quantity, or for tickets to another date or event? Yes. I specifically chose a section my whole group is in. I would like to warm people to avoid buying tickets through Vivid Seats. Mark, your concerns are absolutely matter to us and we certainly value your feedback. B. Berlinda G. Today , California. Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. One can only hope these ticket monopolies will be better regulated in the near future. Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. Leave the paper at home! Share your photos and videos with others to prove the truth of your words. Please Refund at least $1000. Vivid Seats goal is to safely and securely connect customers with event tickets. This will surely increase the credibility of your complaint. I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. They deserve to go bankrupt as they cost me $800. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. 3 for $533.58. We paid about $500 for the tickets in total. So, Vivid seats charged an additional $196. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible. I will never ever purchase from Vivid seats again. If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. This is an unfair and unnatural economics meant to hurt you. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. Date of experience: November 28, 2016 Useful Share Advertisement DS David Simonich US Nov 27, 2016 How do I determine the seat numbers for a ticket listing? Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! I feel sorry for other customers who have lost a lot more money than we did. Sellers can choose the price for their tickets and modify them at any time. Claim your listing for free to respond to reviews, update your profile and manage your listing. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. Thank you. One arrived by mail with a "Lot 16" other was delivered electronically. Tickets to Aint to Proud Stage Play in West Palm Beach. I do not expect Keillor to come back to Denver at his age. IE, Hundreds of people are standing in front of you. I suggest never doing business with them. We would like to look further into this for you. We do this to make sure each fan is able to choose tickets that are most accommodating to them. They refuse to give a refund due to sending the tickets prior to showtime. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. The seller sets the ticket price. If you make a last second purchase, you are putting yourself at risk. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. Then allows the seller to change the date to the day of the event. Do I need to print these tickets? Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. I bought my tickets 5 months before the show. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) This comment was posted by a verified customer. Desired outcome: Yes, you get great prices on concert tickets because it is a con. Never again. Vivid Seats has 450 employees. Couldnt cancel that ticket either. Vivid seats are scammers. They are efficient, professional and the price is always right. Vivid Seats Review Summary. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. The second time was one of my worst experiences trying to buy event tickets. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. Full refund and apology for lack of ticket delivery. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. I purchased tickets to the motley Cre concert in Seattle in 2019. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. Here are 8 tips for writing great reviews. 2. I have knee issues so very kind to help so we don't walk far. 2. bradsaid 1 yr. ago. The Insurance is not included. So I have no tickets and am out $600. Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. I was going to the AFC championship game and bought a parking pass from Vivid Seats. GAME WAS NEXT WEEK. We are all set now and appreciate her cheerful assistance. 5.5 Total Score. That clearly didn't happen bc I received NO TICKETS! I found two separate listings for tickets in the same section and row. He was very knowledgeable and courteous. Vivid Seats ranks 27th among Tickets sites. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. This information will help to determine next steps. Refund of ticket price. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. The support team was very friendly, knowledgeable about the event, and got me great seats. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. We paid $1,279.45 for these tickets. We recommend the company for anyone looking for deals on concert tickets or shows in the United States. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. Click here to get notifications about new complaints of Vivid Seats. Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. Service 254 Value 245 Shipping 164 Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. Looking for the best way to buy and sell mobile tickets? He reassured me of any concerns I had and was very patient with me. First received an e-mail asking me to call because there was an issue. I bought 2 tickets to Super bowl for my 11 year old son. No issues at all, would use them again. When I go the tickets, I called the venue and was told they were not handicap. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. The staff are even more amazing. Vivid Seats is a trusted and reliable online marketplace for buying and selling event tickets. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. Thank you, you have successfully subscribed to our newsletter! Could never get the tickets. Terrible customer service. VIVID SEATS LLC. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. He said I should post the tickets for sale. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. Don't EVER use vivid seats for any purchases. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. Thank you. It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Great service. We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. So I quickly attempted to purchase another ticket. After a couple days and a hour or two of being on hold I finally received my refund. Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer's concernsWe have been in contact with MrLux and reached an amicable resolutionHowever we would like to address his concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the . They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. When the tickets never came, I contacted Vivid repeatedly. Finally got my tickets and had a great time speaking to the very helpful gentleman. I bought tickets 2 months in advance. After trying to get a refund I was told that 1) I needed to be there before the game started 2) Cant issue any refunds because of the spot belongs to a third party. 10.1K Ratings. Please refund me the differance between what you charged me and what the tickets actually cost. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. These people are thieves and liars. The buyer is responsible for these costs. We also ensure all reviews are published without moderation. We added millions of opinions to our database and summarized over a million opinions. 3 for $533.58. The event was then rescheduled for July of 2021and then cancelled again. Suite 800. So, grab your seats, they're guaranteed - just like your 11th ticket on us*. Avoid this site and their markup fees! I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. What 4 Analyst Ratings Have To Say About Vivid Seats. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. I could not attend. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. She knew exactly what I needed and arranged to have it. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. I would like to warm people to avoid buying tickets through Vivid Seats. Will be buying more tickets from them in the future. Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. VIVID CONFIRMED THE TICKETS IN A DIRECT E-MAIL AFTER MY CALL. Now I am stuck with two way overpriced tickets for a concert I will not be able to enjoy with the person I wanted to go with. I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. That being said these tickets cost me 3x as much as directly purchasing from Off The Hook comedy club. I then twitted Customer Service and again advised these were upgrade. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. James Taylor lawn tix were sold out on Tanglewood in seconds and resold on VividSeats for well over double the price. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund.
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