By All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. Thanks for the examples that have been provided so far. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. I cannot send even the simplest of messages this morning. Log out of your email account then, Using an email program? Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. Working on the theory that it was another case of BT doing something, I decided to leave it overnight. 11h05. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. I can send & receive the bt emails using the Samsung mail app. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. Problems with email. 19-12-2022 26-08-2021 8h29. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. What does this mean? Oops. 16h05. Also, the web interface seems to be working just fine. 11h33 I've got a "failed delivery message". Are there really just two of us having this problem? I can send test messages to my iCloud e-mail but not other addresses. Delays in Emails being delivered can arise from a multitude of reasons. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. Just one other thing that might be relevant. 'I have always used the same email address,' says Dave, 79, from Cambridge. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. any proposed solutions on the community forums. on This is a BT residential customer to customer forum. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? on Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? While members are not getting emails, they do appear as posts on the Google Groups page. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. - last edited on 17h25. . The problem is also affected by the addressee. If you click on them we may earn a small commission. 13h18. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. 26-08-2021 Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. If yes, we recommend that you check if the issue persists while on safe mode. We do not write articles to promote products. My email is not sending from my iMac (iCloud). Hopefully, we can get this resolved quickly. 17h33. If that doesn't fix the problem, see the next section. 14-07-2019 Re: Emails from btinternet.com addresses not received. on Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter Apple disclaims any and all liability for the acts, Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. The problem usually resolves its self in a day or two. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. I also feel slightly better I am not alone. That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. on Here are some answers to help you. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. It's very annoying and slightly weird. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. 23-04-2021 on 10-07-2019 Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. Many customers find the BT community forum is a great way of getting help. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. 6h21. Although port 587 will usually work, port 465 is the recommended port. Surely other services would similarly suffer. Has anyone experienced this problem. So, I did checked around it seems that smtp is not working. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. Thanks Ive also tried not using advanced settings at all with exactly the same results as described above. Those who wish to hold on to their email account just have to log in from time to time to keep it active. Thank you, JW. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. This amount is subject to change until you make payment. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. Many have had the same address since they first went online many years ago. MisterW, bobpullen. We understand that you are experiencing issues sending emails. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. TalkTalk allows you to access your email account for 12 months after you switch. For additional information, see the Global Shipping Program. The accounts work on BT Webmail, both to receive and send. A workaround would be to use another SMTP - for example gmail if you have a google account. 23-04-2021 on Your post does not go to BT. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. It's reassuring not to be alone. Can send emails fine from any other account. To start the conversation again, simply Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. How can we as customers get BTs attention and ensure that there is a fix? 13-07-2019 ask a new question. It seems that my account SMTP setup was changed (without my input). From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. 19h37 For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. on 23-04-2021 The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. Though any rejection on our side should be returned back to the sender as a bounce. I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. 15h31. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. 25-08-2021 You may have to register before you can post: click the register link above to proceed. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. If not, how do we get a moderator involved? My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. - We do not send parcels to PO BOX addresses. It seems that I can only send messages to my iCloud account from the iMac. Today all of our emails addresses would receive, but not send. 23-04-2021 I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). We shall never know, but fingers are firmly crossed that the service will return to normal. But again got error messages which I now cant remember. I can take the same message and copy it into gmail and send from there and it gets through with no problem. It might be worth changing your SMTP port to see if that helps. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. Page 1 of 2 1 2 Last I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. I know it exists because I can pick it up on ios and via BT Webmail. by 3) Import all of your contacts from your old account to your new one. 26-08-2021 Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. I can't afford the risk.'. The worrying thing is I don't know how many other emails I'm not receiving. Have you had the chance to check if the issue persists on a different user account? Policies vary between broadband providers. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. Switching email address if you have never done so before can feel like a daunting task. I have cleared cache and data. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. Anyone else experiencing the same issues? If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. provided; every potential issue may involve several factors not detailed in the conversations This has made me want to look a bit further and so I found the Community. Virgin Media says email accounts are only available to current customers. I have the exact same problem. We have received reports that emails to btinternet.com email addresses are being blocked. on This isn't just a small delay. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. Incoming mail works, but unable to send anything. 09-07-2019 That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. 20h13. View cart for details. 23-04-2021 BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Has anyone else encountered this and found a solution ? After 3 years, then-current everyday prices for all services apply. I can receive emails. Customer: replied 2 years ago. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. Then power on the phone and iPad and tell me if it still has the problem. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). I feel there is something going between Google and Apple. on Go back to: Email help. Accounts that are inactive for six months . If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. 19-12-2022 We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. . I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! By posting your comment you agree to the house rules, The comments below have not been moderated, By 13h37, on I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. Terms and conditions of the sale . 2. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. 1) Set up an email address with a free service. What can we help with? It takes a while to get a reply from the Postmaster but they will respond. 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. Please check your email settings. Does anyone have any other suggestions please?? I have it in a notepad file as well if that makes it more readable. Thank you for your follow up. Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". That helps us fund This Is Money, and keep it free to use. This site contains user submitted content, comments and opinions and is for informational purposes It's good (???) About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. Surface mail is also available; please e-mail us for . This started suddenly about 5 or 6 weeks ago. When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". on If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. I expect that they are simply burying their heads in the sand and do not look at all. This is going to need looking at by their email support team. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. Hi Looking through previous posts I see this has been a regular problem. Email: timforrester@btinternet.com. 19-12-2022 You can send and receive messages, but not actively manage the account. About 4 days letter I get a reply saying the message could not be delivered. The article below can help if you do not have any other user account to test with. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I consistently receive this warning: whenever I try. on I've rebooted twice and reinstalled Office 365 without success. 26-08-2021 Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. Neither of these has solved my problem. If I go into iCloud web page, then I can send and receive as normal. Last week I phones an advisor with a somewhat similar response. Not receiving @btinternet email. Thank you anyway. Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! Send yourself a test email. BT Email - best practices for postmasters and senders of email | BT Help, on btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on Email headers can be found by looking at the email item's properties. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. 18h40. The whole ISP domain is blocked. There'll likely be four of these, two from BT servers and two from Plusnet servers. Something went wrong. 23-04-2021 I've got a "failed delivery message". All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. on They also sent a test email from a PC using an outlook client and that didn't come through either. Why cant my email address have BT.com in the display name? 2 users liked/thanked this post: Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? One of the mails having been sent as long ago as April 4th. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. 19h32. It is very annoying, I hope you guys reach me out soon. I have a group of 14 people set up under Outlook 365. 15h27, on 26-08-2021 This is exactly the same as my issue - with the 993 / 465 too. Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. 11h40. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. We appreciate you reaching out to us about Mail. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). By coincidence(? 6) Make a list of all of the accounts and logins that are linked to your old email address. email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). 26-08-2021 I cannot find an obvious way of asking bt about this! captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of 16:52 EST 04 Mar 2023. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. , updated Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. I have tried sending individual messages and simple test messages but nothing works. This will work as long as your old email account is still active. mingoslkd, call Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. 20h31, on 15h04. 19h39. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. ), on 13h52. RobbieMac. Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. Thanks for the super fast analysis and reply. For those that aren't arriving, things obviously get a little more involved. 3 users liked/thanked this post: What does this mean? Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage.

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