Customer Service Agent (CSA) (Current Employee) - Heathrow - January 26, 2023 A very good company with lots accreditation. para informarnos de que tienes problemas. real person. Candidates interviewing for Test Manager and Revenue Accountant rated their interviews as the hardest, whereas interviews for Travel Consultant and Baggage Handler roles were rated as the easiest. If you have an expense account or resource allowance, it is very respectful to the company to be as thoughtful with that allowance as possible. One shouldn't go without having a geographical knowledge, GDS Commands and codes of airline, city, currency, and countries locations. I am not the type of personality to be pushed around on the job. Help the interviewer to determine which personality type you are by answering this question clearly. I planned four social events per year, and the turnout was always wonderful. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, Tell me about a time you deal with a difficult customer, How do describe your ability of initiative, What language do you speak except English, Tell me about a time you go above and beyond, Get started with your Free Employer Profile, Auxiliar De Rampa/Agente De Passageiros (1). - What do you see as the biggest change in this industry over the past 3 years? I interviewed at Dnata (Manchester, England) in Oct 2022. Followed by 2 technical ,1 managerial round. Talk to the interviewer about your ability to create a variety of potential scenarios. The topics included energy efficiency and recycling.". This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Wenn Aydanos a proteger Glassdoor verificando que eres una persona real. Free interview details posted anonymously by Dnata interview candidates. Mohamed Jumaid - Customer Service Agent - dnata | LinkedIn However we know that its what we do afterwards that makes all the difference to them achieving their full potential. I have learned a great deal from both public and private work. Be as diplomatic as possible by highlighting the pros of each. Candidates applying for GHA had the quickest hiring process (on average 1 day), whereas Baggage Handler roles had the slowest hiring process (on average 14 days). Get More Information About Our Dnata Interview Questions. This knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. 31 Dnata Interview Questions (+ Answers) When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. dnata Jobs - CUSTOMER SERVICES AGENT - GCCRecruitments Interview process at dnata Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 41% About a week 19% About a month 18% More than one month 12% About two weeks 11% Most reported steps On-site interview 59% Background check 51% Drug test 49% Phone call/screening 26% Written test 20% Least reported steps Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) . Proficiency in spoken and written English. My high grades and great discipline will make me a strong fit for this role with Dnata. The interview process at DNATA is long and strenuous as there are many preliminary rounds. Therefore, any date prior to 2019 might not be accurate. Self-motivated individual and strongly believes in teamwork. Australia Ground Handling and Cargo Careers Portal, Belgium Ground Handling and Cargo Careers Portal, Netherlands Ground Handling and Cargo Careers Portal, Pakistan Ground Handling and Cargo Careers Portal, Switzerland Ground Handling and Cargo Careers Portal, UK Ground Handling & Cargo Careers Portal, USA Ground Handling, Cargo, and Catering Careers, Modern Slavery Act Transparency Statement. Show the interviewer that you are a motivated individual by telling the interviewer about a specific time that you took the lead on a demanding project. Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. I am confident in my ability to work productively, and harmoniously, with multiple personalities in a close-working environment. Every new dnata employee, regardless of location or company, receives consistent training on their first day. In our search for continual improvement, we look outside our own industry, actively partnering with other organisations to share knowledge and learnings - all with the aim of improving our employee experience and the service we provide our customers. Sheikh Zayed Road Please fill in the following fields with proper details. I refused to lie, and we stayed late. "In additional to my regular responsibilities, my previous employer also asked me to be the head of our social committee. 7 Dnata Passenger Service Agent interview questions and 2 interview reviews. Dnata Customer Service Agent Interview Questions Excellent time management skills combined with a superior knowledge of the customer service industry . "I naturally take on a leader and mentor-ship type of role with my co-workers. Mumbai Area, India. Se continui a visualizzare Free interview details posted anonymously by Dnata interview candidates. This estimate is based upon 6 Dnata Customer Service Agent salary report (s) provided by employees or estimated based upon statistical methods. I was top of my class, and working full time. pour nous faire part du problme. The biggest skill that I gained was my ability to multi-task as I worked the dual role of employee and student. I was asked did I google it? Sorry I couldn't remember the acronym for one! dnata Airport Operations This question is not an opportunity to complain about your previous job or company! My criminal record is clean as is my drivers' abstract. Read more interview questions at dnata. Even if you do not consider yourself to be a 'creative person,' there is a chance that you have made creative minded decisions in your career. Aydanos a proteger Glassdoor y demustranos que eres una persona real. You should also mention any health and safety related training you have taken. Some roles require one or more of the . One shouldn't go without having a geographical knowledge, GDS Commands and codes of airline, city, currency, and countries locations. I applied online. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. {%selectedMarker.addressLocality%} Getting passengers through check points and to terminals quickly and safely. {%selectedMarker.postalCode%}, Tel:{%selectedMarker.telephone%} The interviewer wants to know that you have taken note of the workplace culture at Dnata and how they stand out from their competitors. I interviewed at Dnata (Manchester, England) in Oct 2022. Ask me what a JSON or API is and I will tell you exactly what it is. Ensure all equipment used at the designated work location is in good working order and report any maintenance requirements to the senior management on duty. Ops round was very interesting with lot of questions about GDS, airline codes, capitals etc. Just yesterday I headed up the installation of a new software module. "When I have a large workload on my plate, I do not stress over the tasks that are in front of me. I took many weekend workshops on various topics such as Excel, Communication in the Workplace, The Art of Negotiations, and some human resource related courses as well. I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. United Arab Emirates It's a better way to conduct such interview method. The you ill have a hirevue interview. Dnata Customer Service Representative Interview Questions ", "I greatly appreciate constructive feedback. Answer dates might appear two to three weeks before they were published. I interviewed at Dnata (New York, NY) in Jul 2018 Interview The interview was a three step process, First you apply for your desired position, next you get a preliminary job review & interview with the contract manager and station duty manager. Talk to the interviewer about a time when you have been able to stretch company resources. In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter. ", "I try always to create 'what-ifs' because I know that plans change and fail. Muhamad Abdurohman - Customer Service Agent - dnata | LinkedIn om ons te informeren over dit probleem. Languages:{%selectedMarker.languages%} I applied through college or university. What is the interview process like at Dnata? Your company is forward-thinking and progressive. - collgues de tout type comme par tout. Most importantly, the interviewer wants to know how you let this person's behavior affect you and your work performance. That experience was also helpful because it taught me a lot about process and navigating the red tape associated with government projects. My boss did notice an improvement in my performance, so I formally suggested that the company pay for every employee to take one course per year. - Is this a replacement search or a newly created role? ", "That is a great question, and I appreciate that you consider continued education options for your employees. We do this by creating interview questions that we think you might be asked. It's always a great idea to have questions ready for the interviewer. Working at dnata: 238 Reviews | Indeed.com Interview questions were first added on September 15th, 2012. I interviewed at Dnata in Feb 2023. You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, tell me about yourself expectations in the workplace. 2 + years experience in a Customer Service role. Free interview details posted anonymously by Dnata interview candidates. Every week there are new volunteers and new individuals with a range of needs. 1.Technical 2 technical 3 managerial 4 hr thats it , - quipe de rh sympa et l'coute, mais lent l'heure de traiter des documents en general. The test was good and easy for me as I am good at geographical knowledge but believe me it will be very difficult for a candidate to Crack it without having this knowledge. If I could take any related coursework, I would choose to learn more about transportation systems for public travel. Ask me what a JSON or API is and I will tell you exactly what it is. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. ", "It is a challenge to stay up to date on the transportation industry, with policy changing on a regular basis. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Anonymous Interview Candidate in Manchester, England, I applied through a recruiter. This site is protected by reCAPTCHA and the Google The next question was what does API stand for, which I gave the answer. I interviewed at Dnata in Jan 2018, Group activity day- they talked about the company and then had us do some team activites and then needed to answer 3 different question sheets, this was then followed by one on one interview. If it's something that catches me by surprise, I usually ask for clarification. {%selectedMarker.name%} {%selectedMarker.primaryContact%} {%selectedMarker.streetAddress%} {%selectedMarker.addressLocality%} {%selectedMarker.addressRegion%} Discuss your preferences with the interviewer. Answered August 18, 2017 - Customer Service Agent (Current Employee) - Jebel Ali Airport . It's fast and makes every day different. Here are some sample questions: - When would you like to have this position filled? Description of the Company (History, work style, salary etc) Talked one to one in the office Question was introduce myself, currently job role, What is good customer service, I applied online. 3 round of interview. ", "I would say that I have a demanding task or project, nearly every day. Ci You must create your own answers, and be prepared for any interview question in any interview. One example of this would be the telephone sales scripts that I crafted for our inside sales team. "Thank you for asking - I do have a few questions. Onboarding new employees is an expensive and time-consuming endeavor for any employer. dnata is one of the worlds largest air services providers. You have likely gained many valuable skills in your career. A hiring manager is going to want to know that they are hiring a change agent for their organization vs. a friend for their employees. Philippines, {%selectedMarker.primaryContact%} From your work history, picture a co-worker who didn't carry their weight or had a difficult personality. To help you prepare for a Dnata job interview, here are 31 interview questions and answer examples. The you ill have a hirevue interview. I come from a similar environment and found that I could be very productive when there was the ", "I work best in an environment where a positive and healthy culture is encouraged. The process took 3 days. The first interview at dnata. Dnata Interview Questions (2023) | Glassdoor Other online job site8 %. We should prepare about our self very well. I will always be myself and keep my integrity first. )- Exhale. I would always choose honesty over lying, any day.". Talk to the interviewer about your ability to control pressure in the workplace. United Arab Emirates Review the company website and other online resources to ensure the questions you are asking are not mundane, or redundant. I worked very hard! Be prepared with specific examples from a recent news story or client reviews. Upvote 14. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail "My current work situation is quite independent; however, I do volunteer on a weekly basis at the local homeless shelter. Shared on 21 May 2019 - Customer Service Officer - Melbourne VIC. Skilled in Management, Microsoft Excel, Customer Service, Microsoft Word, and Sales. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. 1.Technical 2 technical 3 managerial 4 hr thats it , - quipe de rh sympa et l'coute, mais lent l'heure de traiter des documents en general. The hiring process at Dnata takes an average of 8 days when considering 7 user submitted interviews across all job titles. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. {%selectedMarker.country%} Anonymous Interview Candidate in Dubai . Generate a list of pending requests from DMIS to analyse advance work load profile. I interviewed at Dnata (Sydney). Clark Freeport Zone M.Roxas Highway Downvote 4. Are there particular types of situations that you find distracting? I do this to ensure that the more complicated parts of my projects are taken care of right away. Si vous continuez voir ce message, please email I interviewed at Dnata (Dubai) in Sep 2022, I don't know how i got rejected,luck played its part, i didn't get enough time to express myself in the interview.it was so late at the evening, i think the interviewers were in a hurry, and i was the last to get interviewed, Anonymous Interview Candidate in Bangalore, I applied through college or university. The interviewer wants to know that you have taken note of the workplace culture at Dnata and how they stand out from their competitors. The interview process at DNATA is long and strenuous as there are many preliminary rounds. Recruiter contacted me11 %. Our team started to complete most of the tasks when it came to group projects. Assure the interviewer that you can handle these types of difficulties with professionalism and poise. The timely and efficient service provided should be in accordance to the agreed Standard Operating Procedures as well as safety and security standards set by International Civil Aviation Organisation (ICAO) and Local Airport Authorities. The purpose of this page is to help you prepare for your job interview. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Things have gone very well for me so far, and I am thankful for that. The process took 1 week. Prepare yourself for your interview at dnata by browsing Interview questions and processes from real candidates. "I feel that it is a vital approach to create alternative scenarios in all situations. In one instance, I had a new coworker who was having some troubles fitting in. There are many options for communication software and messaging applications. Lack of benefits. Contact us here. A potential employer will often base their offer on your current salary. Glassdoor users rated their interview experience at Dnata as 57.1% positive with a difficulty rating score of 2.43 out of 5 (where 5 is the highest level of difficulty). My example of performance improvement was what they needed to make some changes. People cannot deny the ways that you impact their life, regardless of how they feel about you.". I am looking for compensation that is aligned with the role and provides an opportunity for growth.". Questions were about math, eye sight, english Grammer and passages but very tricky. I read through the job description for those and am interested in working my way into a role like that with Dnata one day. The process took 1 week. Interview questions and answer examples and any other content may be used else where on the site. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. I submitted my application through email. Si continas viendo este mensaje, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. . What is a typical day like for you at dnata? Most frequently, I read Pavement Publications. I have three years' experience in public transport and four years' experience in private transportation. Disgusting - accusations of chating an interview which knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. 86 Dnata Interview Questions & Answers (2023) | Glassdoor ", "I have a balance of experience between public and private transportation. Learning how to respond when given a performance review or negative feedback is essential. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals. Would you mind sharing with me your favorite source for transportation-related news?". I see that you have operations management positions open. "My interest is to have a long-term and successful career within transportation infrastructure. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. I certainly enjoy the challenge!". In a previous role, our inventory count was off. "I have recently implemented a schedule that allows for ride-sharing rewards which have cut down on our company's fuel expense by $9000 per month. I was asked what does JSON stand for and got the first two letters (what is this school)? The ability to make . ", "I am accustomed to working in an unpredictable environment and tend to prefer that pace. Be sure to complete your answer by telling the interview what the outcome was. Life gets busy, but this is a great opportunity to network with your peers outside of the daily grind of business.". ", "Without safety in the workplace, there would be complete chaos. My dream would be to earn a leadership role with Dnata down the road.". This knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. First, we get everyone off to a common start. A waste of my time! Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I interviewed at Dnata (Manila, Manila) in Nov 2022. Assure the interviewer that you are most willing to comply with any form of background check they require. Completing pre-boarding checking procedures before passengers and flight board planes. verdade. Give an example of how you coached a coworker who was having difficulty preparing for a big presentation. I say this because I like to spend my time selling and hitting targets so anything to do with documentation during business hours - I feel takes away from my business development tasks. You have won multiple industry awards which tells me that you are an innovative and growth-minded organization. focused in Specialized Sales, Merchandising and Marketing Operations. dnata Employee Reviews for Customer Service Representative - Indeed Dates shown above are approximate. Followed by 2 technical ,1 managerial round. I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. Adept in general accounting and finance transactions. ", "I try to leave the small, quick tasks for last. To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. I also have strong skills in a variety of Microsoft programs such as PowerPoint and Excel. enviando un correo electrnico a Our Pilot and Crew Services Crew transport service Crew hotel accommodation An escort through immigration and security Research the company online to discover any opportunities for future growth. Be sure to include capabilities that will potentially benefit this potential new employer. Simple and easy to understand the process. One to one interview, the process was quite relax. Dubai naar Disgusting - accusations of chating an interview which knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. Shared on 18 May 2022 - passenger service agent - Melbourne VIC. Plan B is always ready to go.". Share with the interviewer which skills you value the most. Maybe you gave them confidence in their strengths by encouraging them, or perhaps you offered some helpful hints. los inconvenientes que esto te pueda causar. Report any irregularity or service shortfall to the senior management on duty to enable service recovery and appropriate corrective action to be taken. How you answer this question will reveal to the interviewer a lot about your personality and willingness to get along with others in a collaborative, team-based environment. Some of my favorite recent projects have included X, Y, and Z. After a week, I was called to report to start my duty. I was also processed for final interview. . I have multiple safety-related tickets including X, Y, and Z. Find additional company focused interview questions by practicing from one of our industry sets. Answered June 25, 2017 - MAINTENANCE TECHNICIAN (Current Employee) - Dubai. Be enthusiastic when you discuss your long-term career plans! ", "While researching Dnata and the local market I did see that there are a few competitors in our area. What stood out to me was the enthusiasm of your team when I first applied here, and also the fact that you recently won the coveted Transportation Leadership Award. We seek the highest quality of customer service for you, at every stage of the dnata experience, regardless of your goal, destination, or needs. At this moment, if I could choose any course to take, I would pick XYZ. Questions were about math, eye sight, english Grammer and passages but very tricky. No one quite knew where to start or who should start it, so I took the initiative to volunteer and led my co-workers. dnata Job Description: To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. Handles excess luggage and collect excess payment. First, we get everyone off to a common start. The two sectors bring their challenges, so it is difficult to choose a preference. This year I wrote a new procedure manual dedicated strictly to cost savings efforts. ", "My current company does not utilize any team-based messaging applications, but I am familiar with the team and project-based management programs such as Trello and Wrike.". dnata Customer Service Representative Interview Questions - Indeed After a week, I was called to report to start my duty. ", "Yes, I have been asked to lie on the job before. All of this makes you stand out from your competitors.". Fax:{%selectedMarker.faxNumber%} If hired at Dnata you can be assured that I would exceed your safety expectations. Perhaps they have multiple departments or locations. Show that you are proud of yourself and your career accomplishments!

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