Plus get a receipt from USPS. Choose "have us call you", that's the best option these days. Only first-class mail can be certified. Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. Same thing just happened to me and I was able to keep the earning. Can Usps Tracking Be WrongPost Office have such a horrible . I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. What would you do? Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. Explain it to him like you explained it to us. . Buyer contacts me today. As you say, I would explain to the buyer that different computers and devices show colours differently. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. They readily cooperate with law enforcement. Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. However, for large packages and certain types of express service, UPS is the cheaper . Person buys 2 things. 05:05 PM. For more information kindly send . If you find an item on eBay that you think is fraudulent, report the listing directly. Then gets mixed up on which item was wrong. Offer to send the copied forms to an ebay chat rep. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. I'm not sure. Im concerned this is a scam. i think someone is trying to scam me like this to. How do you prove you sent A? I only sell local, mainly to avoid hassle. Well tonight I received the above email. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. This sounds exactly like the issue Im having! You can chat with other sellers about anything to do with running a business on eBay. It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on So, I cancel the order and sent in a statement. I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. Hey Im kind of new to mercari and Im really nervous. Two moths ago, a parcel comes back. In order for it to work, sellers must provide proof of item delivery. eBay are only concerned with issues that affect their own profit margins. If you have been scammed, well show you the steps you can take to report it. A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes! Go to usps site and fill out the mail fraud form. If you play nice, they will just tell you that it's too bad and part of business. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. So eBay accepted the return. If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! The buyer has since responded and accepted that it was delivered somewherebut not to him. 2023 Comparitech Limited. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. The item's condition was misrepresented. Just thought Id share. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. I sent a seller an offer on an item and she accepted. Supervisor told me to hold up on Police report and wait for UPS to step in. 09-10-2020 What should I do? The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. An option to dispute the refund and report the buyer will appear. So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. For approved returns, Mercari provides a free shipping label to the Buyer. I dont understand why he thought that she wouldnt notice? 04:02 PM. So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. Glad you at least eventually prevailed. Click on Send. It is a site to get quality at the best price and sometimes I make 50 cents. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. Yeah you filing that stuff 100% does nothing. 09-10-2020 USPS. It seems I have no time to inquire. He immediately cancels the order and requests a refund. I responded to the return but Im really freaking out. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Either way eBay will make sure the buyer gets their money back right or wrong. Has she possibly got you mixed up with a different seller ? I never sold a necklace on ebay period, and never saw that one in my life. 06:44 AM and our That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . I manufacture them myself and sell for only one price. Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. Both early political pieces. 26-05-2020 They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. Never sold on Ebay before. Check all items upon receipt. The item is damaged or unusable: Contact the seller to ask if they'd like you to return the damaged or unusable (example: locked phone) item. They never sent it back. I would do that myself in those circumstances. IN THE LAST STRIDE. This was shipped by Global Shipping Program. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. Update 2: So my next step was to file claim with UPS. Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. While doing so has no actual effect on the package itself (e. Missing Mail Searches can be initiated seven days after the items have been sent. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. Once payment is confirmed you ship it promptly. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. Some are targeted at buyers, others at sellers. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. They can claim the item was not received, claim a refund and make off with the expensive item. The scammer will ask for the victims gift card number to use as payment. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. I've taken back an item I never sold lol. So it sucked having a negative mark on my account but it was the only thing I could do. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. Its ok but I like the darker one you had in your listing. I told Ron that this was, "pardon my French, absolute bullshit." Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. Select Order Not as Described. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. 26-05-2020 A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. Is it not possible to take pics of item A and still send B? You have to make them paying you off a better deal than the hassle you will continue causing for them. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Thanks for the reply. I also ask if you have me mixed up with another seller you've purchased from recently. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. I'll have to ask her what she sees different because I know it's the same. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. And third, we started to build PayPal's business off eBay. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. By ARTHUR WRIGHT. Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. Somewhat new, never had this happen before. Thanks for this suggestion. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. PayPal Seller Protection exists to help sellers trade confidently on eBay. If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? Funny thing he could never tell me what he claims he got or send me pictures. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . Am I supposed to follow up with Royal Mail or it is now his responsibility? The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. If you've changed your mind about the item, check with the seller to see if they'll accept your return. The buyer will pay with a fraudulent check. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. Message 1of 30 They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. New replies are no longer allowed. - edited Cookie Notice Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. 01:30 PM. I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. I swear. I cant believe you won this. 26-05-2020 I have to take her to court! Tune into our last eBay for Business podcast episode of 2022! They may even provide photos of the broken item. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. 2) Buyer most likely will open SNAD return request. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. Remember to be persistent when you are in the right and can prove it. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. All rights reserved. I stopped shipping to Canada because of customs problems. by asking the buyer questions or calling the post office? If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. Did you include the reference number on the label? Read the feedback other have left for the person. Seller deleted listing immediately after purchase? Its unfair they side with the buyers all the time. This time, I accidentally sent an ebay buyer the wrong item. They help the organizations to focus on the other parcels they have to deliver. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. Gift card scammers reach out to victims by phone, email, or social media. So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. To get a refund from USPS, your eBay buyer can: Submit an e-form. Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. The thing to remember is that these slip up were t. The buyer confused me with another seller. It expressly says this in the PayPal Seller Protection terms. Anytime I can create with the Stardream line, I jump at the . 1. 1.6K 17K views 1 year ago Every so often mistakes will happen. 26-05-2020 What can I do in this situation to avoid loosing $900 and the item as well? So Im hoping he doesnt return anything. That's why I thought maybe they mislabeled. The item is missing parts or features, and this was not disclosed. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. You are welcome to file claims and police reports. That is not the package i sent your cosmetics in. I just wanted someone else to take a look at the photos and tell me what they thought. I did buy the shipping label through ebay. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. Theyll tell you to file a report with the police and then wash their hands of the matter. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. I'm not sure where I stand on this now. Someone did this to me a few months ago. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. Strictly No RETURN NO EXCHANGE policy. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. There's usually another new label then. In most cases, the refund takes 3 to 5 business days to process. If youre a trusting person, you may send the item in good faith, assuming the email is authentic. thanks to all for your help. I wanted to get some advice before I contacted, but I had planned to, yes. If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. What's the return address? That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. Dial 1-800-275-8777 and explain the issue to USPS customer service. I'm not sure if Canada Post would put those on there?? I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. I can't really remember what specific package I mailed it in. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. It's so unfair to write eBay sellers off like a bunch of cheap scammers. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) Some of this advice may be second nature to you, or may not apply to all sales. I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. And while I'll be cordial, it doesn't bode well. I asked what exactly was wrong, what were the specs of the system, and what cooling system they were using. If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. For more information, please see our Loophole on eBay! Attached is a picture of a side buckle and the package with address label. "Hi. Theres no possible way I sent the wrong item so hes trying to scam me. I sold 4 of the same items. I sold 4 of the same items. Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. 01:37 PM, on Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. I've never owned/sold a necklace like that. Ebay basically says, Well we dont know what you actually sent the buyer so we cant be sure whos side to take here so we always favor the buyer.. on Put your blame where it belongs with Chinese sellers! I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). or the buyer? Copy and save both forms before submitting them. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others.

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