Find out more about an igo card. If you have not received your renewal letter, or you have changed address since your last issue, please contact our information line on 0345 600 0659. Your browser does not allow scripting so some of the features of this page may not work. This This cookie is set by GDPR Cookie Consent plugin. You will need your bus pass number (printed on the front of your pass) and up to date evidence that you are still eligible for a disabled person's bus pass. We send out renewed passes by the end of March. You can travel free on TfL services with your Older Persons Freedom Pass from 09:00 weekdays and anytime at weekends and on bank holidays. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. It is being used by the person whose photograph and name appears on the pass. 1 week before current vouchers expire. Application forms for the 'English National Concessionary Travel Scheme . applies to approximately 12,000 people, the vast majority of whom are Your new pass will be not sent until a week before your old. LANCASHIRE DISABLED PASS HOLDERS ONLY - If your pass expires in the next two months and you have not received a renewal pack, we may not have your current address, please print off the renewal form below and follow the instructions on the form to renew your NoWcard bus pass. thurrock.gov.uk uses cookies to make the site simpler. March 2023 renewals. You may be eligible for financial support. You will need to apply to this authority for a new pass. Call us on 0345 200 0388 for an application form or for assistance completing one. What do I do about my concessionary bus pass? Learning impairment that has resulted in an arrested state of development before adulthood. http://www.nowcard.org/nowcardfaq.asp#FAQ23. new pass.. We apologise for any inconvenience that this situation may have caused you. Calling from a land line will normally be cheaper than the cost of a 2nd class stamp. five years Will receive a renewal form, as evidence is required to obtain a new pass. The cookie is used to store the user consent for the cookies in the category "Other. This will be. Please destroy your old pass immediately in the same way you would do with an old debit or credit card, so that you dont destroy the wrong pass. It costs 10 for a new card. Strong passwords contain 10-12 characters and combine uppercase and lowercase letters, numbers and symbols. You should allow 6 weeks for your application to be processed. You will need to pay 10 to replace this pass. Disabled person's bus pass . Currently this is at age of 66. This situation is not unique to Gloucestershire; all concessionary bus passes have been issued as smart cards since 2008, but equipment to read the cards has only been installed and commissioned on buses operating within Gloucestershire since 2012. If so, please let us know youve moved as soon as possible so that we can send your new pass to your new address. Read and contribute to the 20 readers' comments . These cookies ensure basic functionalities and security features of the website, anonymously. I am an age-related bus pass holder and my current bus pass is due to expire soon. If your pass went to your previous address we will require proof of your new address to update your record (see link http://www.nowcard.org/nowcardfaq.asp#FAQ23) and if a replacement is required you will need to pay the 10 fee. Bus Operators may wish to download the documents below which contain information about the Scheme for 2016/17 and the reimbursement rates. If an age-related pass holder wants to replace a lost, damaged or destroyed bus pass there is a 5 replacement charge. Completed and returned renewal forms will be processed and new passes issued in advance of your current pass expiring. As required under the Gloucestershire Terms and Conditions the Gloucestershire pass should be returned to GCC, return address is on the back of the pass. All content 2023 Southend-on-Sea City Council. How long will my new bus pass be valid for? If your pass is due to expire in 2 weeks and you haven't received a new one, visit MyBusPass to renew manually. Note if applying online you will receive first an acknowledgement email and subsequently an approval email requesting you pay the replacement fee (10) by online card transaction. Our Disability-related pass holders who are asked to reapply by completing a full application pack will also need to pay for postage. *A. You should have receive your renewal form by mid-February. This will depend on whether an applicant's disability is long or short term and also the type of disability 'proof' that is provided. They may not be renewed automatically if your pass is not scanned locally between 1 March 2022 and 24 February 2023. If you havent received a pass 2-3 weeks before renewal you can try to, Disabled persons bus pass renewal letters are being sent for customers do not have automatic renewals agreed, but you can, what to do if your pass is damaged, lost or stolen. What is the cause of the card not working? It is no longer possible to change your delivery address, replacement charges may apply if pass is sent to an old address. We cannot accept applications any earlier than 2 weeks before you become eligible for an older persons bus pass. Alternatively, you can renew your pass online. Your pass will be automatically renewed if you have used it within the last 13 months. In the unlikely event that your pass does not arrive, you should call. This can be done online or at a participating library. Login to renew or manage your Bus Pass and to keep your details up to date. State pension claimants who apply directly through their local council should be aware. However, in respect of other disabilities we might ask for a copy of updated information to enable us to renew your pass. We would suggest you keep your bus ticket as it may have information on it such as the bus journey, driver number, time etc which will help them investigate this matter for you. Username Password Forgotten your Password? No it is not possible to issue an age-related bus pass "with companion" entitlement. renewed people had to fill in forms and submit photographs but we have scrapped Do not include common words or names. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 5years. My new bus pass will not work when I place it on the smart card reader on the bus. Disabled Person's Renewal Form - LANCASHIRE RESIDENTS ONLY. If you dont provide us with evidence, your new pass will be delayed. Until you have a replacement card you will have to pay higher fares for bus and tram journeys in Greater Manchester. However, we do recommend that 'recorded delivery' is used if valuable documents are being sent. This can be your email address or set to something memorable for you. Have you moved? Older Person's bus passes will be renewed soon. Two weeks before your current bus pass expires you should receive a new bus pass in the post. Wed like to set additional cookies so we can remember your settings, understand how people use the service and make improvements. You can apply for a disabled persons bus pass if you are a Medway resident. Most young disabled (under 16) pass holders should have received a short form to return. Copyright 2023 Wisdom-Advices | All rights reserved. If it hasn't arrived 1week before the expiry date, please tell our Passenger Transport Unit. If you do not have your current pass, then please contact us. If you have a disabled persons pass which is due to expire in March, we will write to you to tell you how to renew it. This form can be completed and returned in the envelope provided with your form. Call costs are dependent on the service provider, and typically include a connection charge and an additional time-based call rate. For further information on the free travel bus pass and travel voucher scheme please click here or for further informationor contact our Free Travel Bus Pass information line on 0345 600 0659. If you pass does not register on the card reader on the bus, we won't know the pass is being used. This website and payments services are provided as a managed service by South West Smart Applications Limited, 14 High Cross, Truro, Cornwall, TR1 2AJ. If your pass has been stolen, you should call 0345 200 0388 to replace it. It tells you about: Bus passes are issued for up to five years. You can make updates to the following details before your bus pass renews: your appearance. pensioners. Pass holders who have not used their pass between 01 March 2022 and 28 February 2023 will not have their pass automatically renewed. Please ensure that you keep us informed of any changes to your name or address. Can I use my disability-related with a companion bus pass in other parts of England? This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. Flexible support fund - available at . How do I renew my bus pass in Northumberland? Disabled people can qualify under the following categories: A person applying for a bus pass must provide the evidence to show their eligibility. 4 Apply online. For further information see www.gloucestershire.gov.uk/fairprocessing. Normally other local authorities require customers to return their old bus passes pass to them, return address is on the back of the pass. You can find the following on this web page: Your bus pass is valid in the following locations at the following times: An Essex companion pass is available for those who have difficulty travelling without assistance. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Any other local authority in England:(Not all authorities offer earlier discretionary start times you should check before travel). Update or cancel a card. Likewise, if you are under age 66, a Free Travel Card will issue on being awarded an Invalidity Pension, Blind Person's Pension, Disability Allowance, or a Carer's Allowance. For those people needing to apply for their renewal this too can now be done byApplying online. Please note below the procedure for Free Travel Bus Passes that expire on 31st March 2023: Will be automatically renewed without the need to complete a renewal form. Click or tap the rating which best represents your experience. A concessionary travel pass normally entitles you to free travel on all off-peak services (from 9.30am to 11pm) Monday to Friday and at all times during weekends and Bank Holidays. Disabled People (orange stripe on the right hand side): Some passes are renewed automatically, but some require evidence to be updated in order to renew a bus pass. Typically, we will automatically renew passes for people with visual impairments and hearing impairments. The expiry date will normally be five years from your birthday. Can I use my pass on Trains? If you have scanned your pass in the 12 months before renewal we will send you a new one automatically, this will arrive a few weeks before your current pass expires. You can renew your bus pass up to 8 weeks before it expires. No, concessionary bus passes are not accepted on the night Buses. Registration Number: 07205882, Please note the Bus Pass system is separate to other Council systems and requires its own login information. For more information please call 0345 200 0388 or email:help@canigetapass.org.uk. No, your bus pass cannot be used on National Express services. This cookie is set by GDPR Cookie Consent plugin. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Under normal circumstances young disability-related pass holders will not be required to complete a new application pack unless we have little or no evidence. Daily fare: $2.00. Essex County Council is not responsible for this. If you have not received your renewal form, please contact our information line on 0345 600 0659. Your pass will be valid until the expiry date shown on the front of your bus pass or until the announcement of any alterations to scheme conditions. The cookie is used to store the user consent for the cookies in the category "Performance". The eligibility for an Older Persons Bus Pass is set by the Department for Work and Pensions. How long does it take to renew an older persons pass? Only passes issued by City of Edinburgh Council work on the trams as theyre funded by the council. Lee Higgins, Telford & Wrekin Council's Customer Services Manager, said: "The last time bus passes needed to be renewed people had to fill in forms and submit photographs but we have scrapped all that. Older person's bus pass renewal. Your bus pass will be automatically renewed unless you have applied under disabled person's bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. current pass expires so pass holders dont need to do anything, just wait for a What are the 3 most important parts of a motherboard? If a disability-related pass holder wants a replacement bus pass there is a 5 replacement charge. Lancashire: Please call us on 0345 200 0388 or you can amend your details on the websiteApplyonline. The day and date you experienced difficulties. Youll need to provide proof of identity. Can I use my pass on Trains? If you have any problems using your card, it will be necessary for you to contact the bus company directly. When you return the renewal form to us, you must provide: These are needed to check your conditions have not changed. Lee As a general rule, it is usually cheaper to call during the evenings and weekends. We'll renew it automatically and send your new one in the post at least 3 weeks before your current pass runs out. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Failure to do this may result in you not receiving your renewed bus pass or renewal reminder letter. Please see their Bus Passes for Older or Disabled Residents page for more information on how you can apply online or in person, as well as how you can renew a pass. You should have received all the information you need by now. We only need this if you want us to contact you and we won't keep it once we've replied. If your pass is due to expire and your address has not changed, well renew your pass automatically and send it in the post at least a week before your old pass expires. Tyne and Wear residents whose concessionary travel card (free bus pass) expires in the next few months are being warned they need to fill out an application form to get a new one. You can start using your new pass immediately, just like you would with a new debit or credit card. Copyright Lancashire County Council 2022. If you have moved address since receiving your bus pass, please notify us of your new address (including proof) so that we . Completed renewal forms will be processed and new vouchers issued approx. You need to check the expiry date and apply to the council for a new one if you're is due to expire. Your renewal letter will include a list of the evidence we accept as proof that you are still eligible for a disabled person's bus pass. You must let us know if you have changed address over the last 2years and your bus pass is about to run out. If you lose your igo card you can apply for a replacement from TfGM by phoning 0161 244 1000. So, to find out if you're eligible and where to apply, get in touch with your local council. No. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. If you email us please confirm your date of birth and current address in the email so we can fully check our records. Libraries can assist with the renewal of Age Related Bus Passes, replacement of lost or stolen bus passes (for both Disability and Age Related). Your bus pass is valid for use on all registered Bus services within England, so if you are visiting other places you should be able to use your pass. The cards offer older and disabled people free travel in the capital Apply for or renew your bus pass. For further information see. Alternatively you are able to renew your vouchers online. system now generates new passes automatically at least a fortnight before the You will need to renew manually which you can do online: Please note online renewals can only be made 8 weeks before renewal and up to 2.5 years after expiry. If a bus pass has been stolen and the customer provides the police crime number there is no charge for a replacement pass. What should I do? I have not had an automatic renewal what do I do? How much longer should the Sun remain in its stable phase? Your older person's bus pass is valid for four years. If you do not receive your new pass, or have changed address since your last pass was issued, please contact our information line on 0345 600 0659. Dont include personal or financial information like your National Insurance number or credit card details. If you have moved and not notified us it may not have been renewed or may have been sent to the wrong address. We will write to you if we need new evidence; if you do not hear from us you need not worry as your pass will be renewed automatically. Concessionary Bus Pass Already have an Online Account Login to renew or manage your Bus Pass and to keep your details up to date. Concessionary bus passes will no longer be renewed automatically. What type of medicine do you put on a burn? Can I use my bus pass on Park and Ride Services and Airport Transport Services? Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. If you have any questions, you can call us to discuss your application on 0345 200 0388. You also have the option to opt-out of these cookies. Unable to drive for reasons of medical fitness. Your bus pass will be renewed automatically. However, if you have moved, you need to tell us as soon as you move to ensure that we have the correct information for you. I have moved into Gloucestershire. Elderly and many disabled people in Tyne and Wear who are entitled to a free bus pass now have their smartcard renewed automatically - so long as it has been used at least once in the last year. These cookies track visitors across websites and collect information to provide customized ads. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. If it has already expired, please call 0345 678 9088 to arrange a renewal. Where you caught it and at what time, along with your destination. Are senior bus passes renewed automatically? Further information. In London, you can use your card on buses but not on the Underground Train services. If you'd prefer to have a disabled persons pass you will have to provide sufficient evidence that you are eligible for a disabled person's pass and pay a 10 replacement fee to have your pass category changed. Alternatively (depending on the level of information we hold about you), you might have received an application pack asking you to reapply. On Your Side - Helping eligible residents to be cared for at home, Children in Telford and Wrekin can learn to swim for free, 10 by 10 - 10 things we want all children to try children before the age of 10. This might be a letter confirming your eligibility and asking if you wish to renew. If you have any questions, please contact Essex County Council by calling0345 743 0430. When can I use my concessionary bus pass in Gloucestershire? Transport For London Buses (you cannot use your pass on the Underground, DLR or Trams), Downloading an applicationformfor older persons or disabled persons bus pass at the. It is no longer. There are several factors that could cause your new bus pass not to work other than a faulty card or a fault with the on-bus ticketing equipment. You may find that residents in areas outside of Gloucestershire area can use their bus pass at other times, eg: before 09:30 am for example, but visitors cards will not be accepted until 09:30, which is the time laid down that all authorities must allow use. 5 Other ways to apply. You don't have to do anything, unless you have moved since we sent you your last pass. Park and Ride Services and Airport Transport Services: it will be necessary to check with the Bus Operator or the Local authority for that area, prior to travel if they accept concessionary bus passes, and if any charges apply. How does violence against the family pet affect the family? The renewal process for bus passes and travel vouchers depends on whether they are age or disability-related. You can apply for your renewal bus pass online. The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because your current pass will stop working on the expiry date shown on your card. Apply for or renew your bus pass. On National Rail services in London, travel free after 9:30 weekdays, and any time on weekends and public holidays. If the evidence you provide does not prove you are eligible for a disabled pass, but our records show that you have reached pensionable age, we will issue you with an older persons pass instead. If you have not used the Bus Pass system before, please sign up for an Account using the Don't yet have an Online Account section. Applicants whose pass was issued due to a disability will continue to be automatically renewed. If we are able to confirm your details from existing Council records, your bus pass will be automatically renewed and your card should be received one month prior to expiry. For further information contact: The National Rail enquiries telephone number is 08457 484950. Like paper bus passes, Senior HOLO cards are available for riders 65 and older with valid identification. Please provide them with as much detail as possible about the journey you wished to make. Unemployed people. If you currently receive Travel vouchers you will receive a renewal form at your registered address. If youve moved since your last pass was issued, youll need to provide proof of your current Medway address. Older person's passes which have NOT been digitally in use and recorded on a local bus route within the previous 12 months will not be renewed automatically, but may be renewed upon request. If you have not received this letter, call us straightaway on 01452 426265. www.gloucestershire.gov.uk/fairprocessing, Age - they need to have reached the pensionable age for a woman irrespective of whether they are male or female, You have not used the bus pass within the last 13 months, You have only used your bus pass in London where the bus passes are not recorded on the Oyster ticket machine. Please check with the county council in the area you plan to visit. Check service availability with your bus operator andread our summary of the changes to bus services before applying for or using your bus pass. Seniors can visit both TheBus Pass Office at the Kalihi Transit Center, or Satellite City Halls to pick up a HOLO card. If your current bus pass is due to expire within the next month, this is an indication that we . We also use third-party cookies that help us analyze and understand how you use this website. If you have moved since your last bus pass was issued and have not notified us of your change of address, please take evidence of your current address (eg council tax or bill, bank statement) to a participating library to arrange for a renewal pass to be issued to you. Gloucestershire County Council offer the Statutory Scheme, as required by law, which is Monday to Friday 9:30 am to 11:00 pm* and all day Saturday, Sunday and Bank Holidays ( but not on the late-night buses, after 11 pm)*In some rural areas where there are very limited bus services customers may be able to use their pass on a bus before 09:30 am. Can I use my OAP bus pass on trains? The cookie is used to store the user consent for the cookies in the category "Analytics". In the unlikely event that your pass does not arrive, you should call 01452 426265. 3 Post office. These cookies will be stored in your browser only with your consent. You can renew your pass by completing an online renewal form below, by contacting our information line on 0345 600 0659 or by writing to us at SCC Free Travel Bus Pass, PO Box 212, Waterlooville, PO7 6ZN Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. "Our system now generates new passes automatically at least a fortnight before the current pass expires so pass holders don't need to do . Necessary cookies are absolutely essential for the website to function properly. They may not be renewed automatically if your pass is not scanned locally between 1 March 2022 and 24 February 2023. Please use the eligibility calculator at www.gov.uk/state-pension-age to find out when you will become eligible for a pass. There is no need to contact us until we get in touch with . You do not need to reapply for your bus pass. Open all. Free travel bus pass and voucher renewals, categories D (Walking impairment)& G (Unable to drive), please click here or for further information. Disabled Person's Renewal Form - LANCASHIRE RESIDENTS ONLY Use the application form below to send us your new details no later than 1calendar month before the end of your bus pass. Other Scottish passes arent accepted on the trams. If you haven't received a pass 2-3 weeks before renewal you can try to renew online or contact us if you are unable to do so. Customer who lives in Gloucestershire, but near Welsh border can use their pass to get to near Welsh Towns Chepstow or Monmouth but not to travel on around Wales. English bus passes are not accepted in Scotland and vice versa. 1 Contents. If you have moved house since the last time you were sent a bus pass, you will be able to tell us about your change of address at the same time as renewing your pass. GCC understand there was a discount being offered for some local train travel. Blackpool: Renewing, updating or cancelling a bus pass. Higgins, Telford & Wrekin Councils Customer Services Manager, said. National Bus Pass Bus pass renewals Older person's passes Older person's passes are issued for a period of 5 years and are renewed automatically as long as we can see that they have been used in the 12 months before expiry. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. Unfortunately at the present time, Libraries cannot arrange new Age Related or new Disability Bus passes due to ICT issues. Essex County Council is required to ensure that it only issues passes where it is satisfied that the criteria has been met. What happened to the baby in Joy Luck Club? Note also that anyone due a Renewal (within 60 days), expected automatically or not, who wishes to upload a new photograph can do so by using the Apply Online link. Welcome to the Highways Service Information Centre. Births, marriages, deaths and civil partnerships, Frequently asked questions about concessionary bus passes. If you have not received your pass 2 weeks before its expiry date, please call us on 03000 418383. If you have moved since your last bus pass was issued and we have not been informed you will need to visit a participating library with proof of your current address. To get an older persons bus pass you must 2 Apply to your local council. with no need for anyone to fill in any forms or submit any photographs. However, you may visit "Cookie Settings" to provide a controlled consent.

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