If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. More like the well-compensated enabler of a dodgy platform for ticket scalping, it seems. NSW Fair Trading investigating Viagogo for unlawful behaviour. 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Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). $356 for two tickets to an event at the Sydney Comedy Festival for which the face value of the tickets was $32.90, or $65.80 for two. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Last year, a Federal Court judge found the Swiss-based company had breached Australian Consumer Law and made false or misleading representations. Save. Dont think you would be the lucky one. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. PLEASE REPORT THEM TO PREVENT MORE VICTIM! Dec-23-2017 03:49 PM. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Anti-ticket-touting campaigners the FanFair Alliance . use your ImmiAccount to request the withdrawal of your application by submitting form 1446. your Prospective Marriage visa was cancelled by the Minister (unless you have requested for it to be cancelled) or, you had lodged an application for a Partner (subclass 801) visa and paid a reduced VAC because you held a Prospective Marriage visa or. 2.18 Merchant Description. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. CHOICE's Jonathan Brown shares tips for how to avoid being ripped off by dodgy ticket websites. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Viagogo will never pay you after you sold your tickets and you can never get back your money. I entered the incorrect email when registering, how do I change it? To be eligible for a VAC refund your application needs to have been finalised. When We receive an offer by bank transfer, We will check to see if the bank account is valid. If you search for the tickets and the website has the word Viagogo in the URL, do not buy. 2.1 Requirements. However, Moody's Investors Service reported yesterday that Baker's . You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. 1.2 Ticketing Exchange. Viagogo DO NOT refund and are not contactable. When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law, Ms Petinos said. It is headquartered in the United States and owned by StubHub Holdings. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. I contacted Viagogo, seeking a refund for their deceptive practices in checkout and misrepresentations, without success. In a statement, Viagogo said the platform had been "overhauled" since the court's initial decision. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Try to get in touch with the reseller for a refund. ), And although the price was shown in Australian dollars during the first two steps, on the final screen with the final price we were informed: "This is an approximate conversion. Tickets may be substituted with comparable or better seat locations without the Buyers approval. How do I unsubscribe from your newsletter? Protect and prevent people from becoming victims of scams by companies or individuals. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Cost of sponsoring (homeaffairs.gov.au), There is no standard timeframe for processing a refund request. Viagogo is often the first site that comes up on Google when you search using one of the many ticket and event-related search terms that Viagogo has bought from Google. Those phrases "had the effect of drawing the consumer further into a marketing web and also a transactional web", the judge said. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. If the re-seller is refusing to refund, contact your bank and ask how to file a dispute against the charge made on your card. The Australian Competition and Consumer Commission alleges the Swiss-based company, which has come under fire for heavy mark-ups, hidden fees, cancelled events and failure to provide refunds . They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. In certain circumstances the payer of a VAC for a Partner visa may be able to receive a refund. -Skip the queue - buy your tickets in just two taps. 2.9 Seller's Confirmation Obligation. drawing in customers with a headline price and then dripping in additional fees during the booking process also known as 'drip pricing'. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Send the completed form to the office processing your application. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. You are on a Viagogo website. You may only use the Services if You can legally enter into and form binding contracts. 198.54.123.248 Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn).. In another case related to Elton John, a consumer, Glenn, got in touch with us to describe a typical Viagogo runaround. Read more: 2.2 Registration. "Viagogo has also failed to specify, in a prominent way, a single price for tickets advertised for sale.. "Todays $7 million penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling," he said in a statement. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. These tickets are listed in TWD [Taiwanese dollars]. the price it is sold for on the primary market). Corporations found breaching ticket reselling laws can be fined up to $110,000, while individuals can be fined up to $22,000. Less than six months after being removed from Google, Viagogo has recently been let back on the world-striding search engine, and it's almost certainly paying a hefty sum to achieve its impressive search rankings. 1.3 viagogo Guarantee. What is the viagogo complaint handling process? A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. It didn't. In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. ! Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. Read more: The court also outlined that it saw the penalty as a warning to other companies in the sector that they were subject to Australian Consumer Law. Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. 2.16 Season Cards. Event dates, times, venues and subject matter, which are listed on the ticket, may change. But the messaging in small letters at the very top of the screen is easy to miss. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . This website is using a security service to protect itself from online attacks. Corporate Office 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA Phone line opening times - Greenwich Mean Time (GMT) English: 24/7 German: 07:00 - 19:00 Spanish: 08:00 - 23:00 Customer offered $500 to take down negative Google review. 2.5 Tax on Seller Proceeds. 3.1 Accurate Descriptions. Overview Viagogo has a consumer rating of 1.27 stars from 1,777 reviews indicating that most customers are generally dissatisfied with their purchases. (We were shopping for tickets in section 123. Recent complaints include cases of consumers paying: Ms Petinos said Viagogo refused to meet with NSW Fair Trading to discuss the matters in late 2021. The court found the website had drawn customers in with a headline price but did not disclose additional fees sufficiently. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. In NSW, ticket sellers are prohibited from reselling a ticket for more than 10 per cent above the original price for an event held in the state. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. South Australia's Consumer . If tickets are not consecutive, then the Seller must create a separate listing. VIAGOGO are nothing but THIEVING SCAMSTERS Date of experience: 08 November 2021 TR Trish 3 reviews AU 25 Jul 2021 Viagogo Platform for Scammers Yet we didn't see any mention on Viagogo that our tickets may be duds, and Viagogo refused to acknowledge to media in the recent Elton John case that the rejected tickets were fake. Stay away from them!!!! Our findings are backed up by our sister organisation in New Zealand, Consumer NZ, which recently did a similar investigation and advises New Zealanders to avoid the site. We are not involved in the actual transactions between Buyers and Sellers. -Discover the hottest events in your area. 2.15 Claims under the viagogo Guarantee. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. My event is cancelled or postponed - What do I do? Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. 6.9 Change or Suspension of Site. Including any such items constitutes a material breach of these terms and conditions. Spain, the UK and Australia. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. ACCC has fined ticket reseller Viagogo $7m for misleading Australian consumers by charging significantly more than its advertised price for popular events such as the Ashes and the musical, The Book of Mormon. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. She warns other event goers to avoid Viagogo at all costs. In imposing the hefty penalty, justice Stephen Barley said the companys conduct demonstrated a level of deliberateness, describing one category of representations as having been made on an industrial scale. Hello has anyone had a successful outcome from viagogo through paypal. It was founded in 2006 by Eric Baker, the co-founder of StubHub.. Viagogo is backed by venture capital investment firm Index Ventures as well as Brent Hoberman, the co-founder and former CEO of lastminute.com, and Jacob . 6.11 Permitted use. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. The. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Second, your ticket could be fake or the venue may not let you in with a second-hand ticket. Viagogo, stylized by the company as viagogo, is a multinational ticket exchange and ticket resale brand. Provide lots of information and make a claim for a refund. "Other complaints have alleged Viagogo made false or misleading representations about being an authorised ticket seller for certain events. The email response they send is a template. The ACCCtook action against Viagogo in August 2017, and in April 2019the court found Viagogo had misled consumers. Service 196 Value 191 Shipping 166 Why do my tickets have someone elses name on them? arrow_forward. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. This means the advertised price looks cheap, but extra fees and charges get added at the last moment. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. Minister for Fair Trading Eleni Petinos said the public warning comes as NSW Fair Trading alleges Viagogo has breached the Fair Trading Act (1987) and Australian Consumer Law (ACL). Viagogo may have toned down its pressure selling tactics, but it hasn't exactly changed its ways. Australian Competition and Consumer Commission (ACCC). If You do not qualify, do not use the Services. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. I would like to get my money back and Viagogo will still have a chance to sell those tickets, as the event is in 8 . Business practices were unacceptable and penalty is warning to others that they are subject to Australian law, consumer watchdog says. It has been fined in Italy and . We care about accuracy. Can I buy tickets that are personalised with someone else's name on them? $287 for two tickets to Paw Patrol when the face value of the tickets was $29, or $58 for two. Otherwise, avoid!!! 2. If a ticket is sold for more than the allowed cap, the event organiser may cancel the ticket and refuse entry to the person who holds it. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Be the first to hear about special offers. 2. You are on a Viagogo website. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 177th among Tickets sites. We don't want anyone to have a nasty surprise, so if you have any questions or concerns about the validity of your tickets or the authorisation of your ticket seller, please contact us on 02 9318 8200 or email customerservice@opera.org.au. Instead, try searching for the official website of the band or venue. Viagogo promises that all tickets sold will arrive on time for the event and they will resolve any issues. Google Australia told us it let Viagogo back on because the reseller has cleaned up its act and is no longer engaging in the sort of trickery that the Federal Court found unacceptable. Original price eur159!!!!! Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. Plaintiffs claim Viagogo is denying consumers refunds that arose because of the mass event cancellations stemming from the Covid-19 pandemic. Viagogo ranks 177th among Tickets sites. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. These will not be refunded to you just because your application, nomination or sponsorship was refused or unsuccessful. Contact Viagogo directly - raise a complaint & request a full refund. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. Read more: The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. 5.1 Investigations. Performance & security by Cloudflare. In imposing the penalty of $7 million, Justice Burley described the misrepresentations as seriousor very serious, and considered the conduct demonstrated a level of deliberateness. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. Such notice shall be deemed given one business day after the email is sent. Google says Viagogo's lack of price transparency, last-minute change of currency on prices and pressure-selling approach don't constitute a violation of its rules. Please note this does not include any sales or value added tax that may be payable on viagogos fees. And while the caveat "on our site" has been appended to messages such as "less than 2% of total tickets currently available" and "123 sections have no remaining tickets", the message seems clear: you'd better hurry up and buy the tickets you've selected or you're not going to the event. If you complete the form, you must return it to Viagogo within 10 working days to get a refund. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). The switcheroo could mean a currency conversion fee from your bank. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. Stock images:Getty, unless otherwise stated. It broke the law by claiming it was the official ticket seller to particular events and that certain tickets were about to sell out. Why use viagogo? For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. The changes included consultation with consumer protection regulators in "a number of countries", a spokesman said. Viagogo has advised customers who cannot attend a rescheduled event. Yes! "This includes that reseller platforms must disclose to customers their role as a reseller, must warn customers that prices may be higher than the face value of tickets, must publish the face value of the tickets, and must provide transparent pricing including the value of fees, taxes and delivery charges. Your rating will help us improve the website. 6.10 Notices. To share your thoughts or ask a question, visit the CHOICE Community forum. Ticket-holders to postponed events will be able. Welcome to viagogo's online ticket exchange (the "Site"). PLEASE DO NOT TRUST VIAGOGO! South Australia's commissioner for consumer affairs, Dini Soulio, went on record to advise consumers to avoid using Viagogo. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. Business News Live Business FanFair publishes a guide for getting a refund from Viagogo By Chris Cooke | Published on Monday 7 August 2017. Received just 2 days before the concert transfered from someone via ticketmaster! First result is the viagogo site, clicks on it looks legit, goes though the motions to buy tickets at Sky City, almost saves herself by balking at the extreme cost of A reserve seats ($520 for 2) then the booking fee of $190 plus other costs/fees/charges but ultimately went thru with it because she didn't want to miss out. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Adelaide woman Samantha Wells paid $388 for two seated tickets to Elton John's concert. The caretaker period for the NSW Election commenced on 3 March 2023. To request a refund: From the actions menu, select the 'Request Refund' option. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. -Explore the world's largest selection of events. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. If this is also unsuccessful We will not offer a refund. The ACCC took action against Viagogo in August 2017, and in April 2019 the court found Viagogo had misled consumers. Viagogo is charged with breach of contract, unjust enrichment, and violations of Florida's Deceptive And Unfair Trade Practices Act. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. 2.4 Listing. Login to your ImmiAccount From the 'My Payments' drop-down tab, select 'Manage Payments' Previous payments and their status will be displayed If the payment status in ImmiAccount is 'Credit' or 'Paid' a refund can be requested. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. We are an online ticket market and we must return the tickets to the original seller so they can claim a refund for their original purchase. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. 6.4 Release. He'd been ripped off, and getting his money back from Viagogo was a months-long ordeal that took a toll on Dugald's mental and physical health. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. From 1 May 2017 to 26 June 2017, Viagogos website attracted consumers by advertising a headline price which did not specify a total price for tickets. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Viagogo's business model In 2020, Viagogo were fined $7 million in a court case brought on by the ACCC. We will also add sales or value added tax on our fees as applicable. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. NSW Fair Trading announced in July 2021 Viagogo was under investigation for potential breaches of the Fair Trading Act and ACL. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic.

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