"Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. Great answer! I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. Is this something junior staff can be involved in? Your answer should include your ability to be patient, kind, and confirming to best answer this question. What makes you want to give back to your community? But when I'm home, I don't think about work. Discuss with the interviewer what you think you will need to deliver exceptional service in this role. Prior to your interview with Kaiser Permanente, your research into the organization's quality mission and vision will give you great insight into their patient care philosophy. However, it can inhibit my ability to grow. I cope with these emotions by telling myself that it's not my story, it's the patient's story. Discuss the reasons why will you be great at this job. Ensure that the example that you use displays your ability to take on change with a smile on your face, a positive attitude, and produced an excellent result. In asking this question, your interviewer wants to get a sense that you will bring the ability to build strong relationships to Kaiser Permanente. In the early morning hours, I was tending to a patient that was still wide awake and we ended up conversing for some time. At Kaiser Permanente, integrity is held in the highest regard. Write a thank you note or email to all your interviewers. ", "As I look back on my career and my life outside of work, my greatest weakness has always been my avoidance of conflict. Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. If you have a criminal record, you must disclose this. Bringing up points of being compensated in relation to experience is important because it shows the interviewer that you understand the basic principles of compensation philosophy. In my search for a new position, it was important for me to find a new employer that embraces diversity & inclusion in their workforce and I'm confident I found that here at Kaiser Permanente. ", "I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. To help you prepare for a Kaiser Permanente job interview, here are 35 interview questions and answer examples. One for the clinic, one for me, and one for the patient. ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. We all come from different backgrounds, different educations, and different points of view and I truly respect the views of all people to help our team function at its best. Consider strengthening this response by clearly stating which new procedures you'd require training for and what kind of workflow or procedural style you'd prefer a technologist be able to adapt to. ", "My main reason for pursuing a career in healthcare was due to my compassionate nature with people. We did that twice a week, and it completely solved our scheduling problem. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well. Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. My documentation is strong, as well. What you describe is a good fit for me, reputable vendors value these skills, and I'd like to represent a company that wants to create long-term sustainable partnerships. If you have an example or two of a time where you had to have a difficult conversation on the job, don't hesitate to talk about how you handled that experience and what you learned from it. This is a very good example of your problem resolution skills. This organization includes my scheduling, paperwork, and more. ", "When I applied for this position, I fully understood that I didn't meet the experience requirements for this position. This question is a little tricky because it's unclear. "I dislike working in a negative, low morale environment that is plagued with office politics. The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory if hired at Kaiser Permanente. I am always sure that when at home, my family gets my attention first. This illustrates your ability to transform stress into action, successfully turning a negative into a positive, to accomplish your goal. As well, I am an active participant in my local rotary club. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. We also met the needs of our team by protecting the positive culture we had worked so hard to create. "I believe I could improve on some technical skills including Excel and Word. I would look forward to working in an organization of this size to better experience an even wider amount of diversity. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. It seems you would be a wonderful teammate to have around. If possible, try to point out your ability to stay calm in an emotional situation on the job by pointing out a time that you had to in the past with great results.Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. Do you feel it demonstrates that you're committed to knowing and supporting a group of people? The size of Kaiser Permanente and the number of employees here make the fact that diversity is of utmost importance, and I know that I would thrive in this environment. Here at Kaiser Permanente, I would look forward to being the ideas person on your team and also expanding my confidence and skill set in taking the lead on some projects. Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. Not long ago, I received a call on a Friday morning when I was scheduled to be off work and was told that an employee hadn't reported for their shift. Have a question or concern? I greatly value the information shared between fellow professionals in our field. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. I also check what's low and order specialty if it's a fast mover. ", "Once I was filling a prescription for 90 days 90 tablets. Some patients need a lot of attention; some want less, and some need boundaries. Also, for every month with zero sick days, a bonus was added. The chatbot function asks candidates about the basic skills and experience necessary for the job and can also answer basic questions about the job, salary, and other aspects. Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. You must create your own answers, and be prepared for any interview question in any interview. ", "My current nursing team is very diverse and our team functions at its best when all members are bringing their own unique perspectives to the table. We will see how stellar my skills are after that course! Upon first taking the call, the patient was name calling and yelling. I've had a lot of success by focusing on building a reputation for consistency and follow-up. Consider the skills and qualities that help you successfully face problems on the job and be sure to reiterate them to your interviewer. We had in services to help us prepare. I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. You may also excel as an empathetic listener, able to help resolve conflict and build strong relationships. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. ", "I know this will come off as cliche, but it's truthful. Among the early respondents was Dr. Sidney R. Garfield, who began to experiment with innovative ways to put advanced medical ideas into . Make them think we care about them as if they were our family members so that they will come back.". ", "Before my Attending arrived, there was an emergent TIPS procedure from the ICU who was unstable. I make sure to get to know my patients whenever possible and I provide them with the most compassionate care possible. ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. If you tend to take the lead, you can let the interviewer know, but avoid sounding overbearing. Know peds RSV scenerio : it's big now on the news . If you have an interview for a job at Kaiser Permanente then this is the video that you need to watch in full to help you prepare great answers that will hel. "Every day at work, I remind myself that everyone I come across has their struggles. My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. Once they get to know me, my colleagues know that my mind is continuously thinking of new ideas and only speaking about them when it is determined to be a good time. Health benefits. ", "I believe I have good customer service with my patients, and coworkers because I treat them with respect, ask them how are they doing. I like to manage my time to finish my projects on time. At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. I also help the pharmacist with anything they needed from translating to ringing up customers. I am a very energetic, positive person who would like to contribute to a healthy, collaborative team.". - I'm a recent graduate of San Jose state. I hope to involve them in various Kaiser community volunteering opportunities.". I have a kind and outgoing personality. Did your team learn how to effectively use PPE and successfully protect themselves and their patients? Learn more here. Interview Questions Give an example of an improvement project you led I am registered at powerpack.com, where I get emails with anything new that happens in the medical field. Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment. Every person I care for has a story. ", "I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. While there was no injury, I was required to report the fall to our safety team and I did so immediately. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving. What is the hiring process for remote jobs at Kaiser Permanente? I would make sure to alert my team of a covid + patient and what protection to use, ie respirators vs N-95 masks. Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. I have been working on it by asking for help; if I'm helping the pharmacist, I ask another tech to fill or input.". The reason was a computer glitz that held the release of his chemotherapy. Also, I am organized, bilingual, and I have pharmaceutical knowledge. "I have a clean criminal record and am happy to comply with any background check you require of me for this role. This approach has greatly reduced in-house issues related to communication. Prior to your interview, try to think of some keywords that define your compassion and empathy for others in the work that you do. "In my current job, I had a team member who would scoff at other co-workers' ideas in meetings. A large organization like Kaiser Permanente walks a fine line when talking about promoting from within because departments want long-term retention while also wanting their employees to reach their goals within the walls of the organization. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. It is essential to keep a healthy work/life balance to prevent burnout in any career and your interviewer at Kaiser Permanente wants to hear that you have the ability to do this. My spouse and I are a foster home for abandoned dogs and we love this aspect of our lives. When I need to relieve stress, I will take a walk to get something to drink or turn on some soft music.". I also dislike when the morale of the lab is low. ", "I see myself as a compassionate person; I see more than a sick person picking up their prescription. The interviewer would like to dig deeper into your true areas of interest when it comes to your larger career goals. ", Our Professional Interview CoachLauren McCabe Reviewed the Above Answer. ", Choose one of our practice interviews to help you better prepare for your upcoming interview, Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. I recently attended a pediatric trauma course that really opened my eyes to new techniques I could use in our emergency room. ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. Nice work! Learn more about your rights and protections related to the No Surprises Act (HR133) that protects you against surprise medical bills and gives you the right to receive estimates under the new regulation. Display to the interviewer that you are capable of problem-solving within the workplace by talking about a specific time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. I returned to the US just last month and had been actively looking for work the past couple of weeks. I document all necessary information as soon as possible so that the record is up to date and accurate. The purpose of this page is to help you prepare for your job interview. The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente. "When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. where i concurrently pursued a degree in both nursing and biological sciences. ", "In all honesty, the thought of a poor outcome with a patient is what stresses me the most. It's professional to take a few minutes after an encounter like that and let those emotions come and go. While we are all human and make mistakes, the key to this question for your interviewer is how you handle the aftermath of a mistake to make things right. Because this is a situational question, consider using the STAR (Situation, Task, Action, Result) method to provide a story-based example. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion. Ultimately the patient understood and the procedure was finally completed.". Your interviewer knows that any candidate they select for this role at Kaiser Permanente isn't perfect and comes with an area or two for improvement. You are responsible for employing over 300 000 professionals, a third of them being nurses and doctors. I am a competitive individual and enjoy keeping fit. Definition. ", "I believe I am a great problem solver because I am sure to gather as many facts as possible in any given situation. We told her we were going to order it and it was supposed to be there that day. I really like this answer! I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. How to Answer: Why Do You Want to Work Here? Either way, be honest with the interviewer about your preferences without leaning negatively, either way. Prior to bringing in representatives from three hand-selected companies, I brought up the idea of getting references on them first. . To get at your ability to be pliable in your work, your interviewer would like to know about a time you were required to adapt to change in the workplace. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. It sounds like you have the experience the interviewer would be looking for. My ideal environment is organized, collaborative, positive, energetic, and encouraging. If hired at Kaiser Permanente, I would prioritize learning the inventory and ordering procedures for this unit upon starting. Your answer shows the interviewer that you can work well with almost anyone. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. By initiating an open conversation with this person, we were able to uncover his need. I am a very hard worker who is eager to become a team member with Kaiser.". One of the things that attracted me to working with Kaiser Permanente is your ongoing community-based research collaborations. Kaiser interviewers ask this question because they want to know that you can be polite, diplomatic, and supportive, even when members are difficult to understand.

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