PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. This includes sharing the information with USAC to ensure proper administration of the ACP service and/or connected device benefits. 2) You authorize enTouch Wireless to disclose necessary information that you have provided to third parties, or information that enTouch Wireless has obtained about your rewards account: (i) to agents of enTouch Wireless or its affiliates, such as independent auditors, consultants or attorneys; (ii) to comply with government agency or court . But our FAQ page might already have the answer you need. The ACP monthly service and device discounts are non-transferrable. Your pin can be found on your Astound bill or you can click "please click here" and have a temporary access token emailed to you. You can find your account number in the following places: On. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. If the FCC announces that funding has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and your ACP benefits will end. Online Account Access. ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. If you DO have your pin: enter it and click "Submit" If you DON'T have your pin: You can request an email to yourself to gain access to your online account. We know how important it is to stay in touch with family, be available for job opportunities, and have a phone in case of emergencies. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). Using MyAccount, you will be able to change your email account passwords, create new email accounts, and find out information about your broadband service. Our standard terms of service, including the Acceptable Use Policy, apply and are available here: https://www.entouchwireless.com/terms-of-service/. Yes! Lifeline Wireless Application Status Check Status To check the status of your free government phone service application, enter the information below to see if: Your application was mailed Your approval letter has been sent Your Phone has shipped *Service Zip Code SUBMIT What State Do You Live In? Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. Lifeline is a government benefit that provides free cell phone service for eligible customers. Taxes and fees included with service plan pricing. Your Personal Identification Number (PIN) is printed on the first page of your LifeLine application or renewal form and is displayed in Step 1 of the application or renewal form. *Unlimited data does not mean unreasonable data usage. Account type Residential Business First Name Last Name Account number cancel Account Sign Up and Security FAQs Where is the account number on my bill? The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. You are not required to opt-in to the ACP, and you can continue to receive your Lifeline service without enrolling in the ACP. Budget Mobile was fine, but shortly after I had major problems with enTouch, which are ongoing. You can also opt out of data. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. If you would like to have your ACP plan on a separate device with a different phone number, please call Customer Care at 866-488-8719 or by dialing 611 from your enTouch Wireless phone. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of our International Calling Limitations, Acceptable Use Policy (AUP), or other Terms and Conditions. Your account number can be found in the top right corner of any bill or by logging into your online account. B11. *All forms of ID must be valid and used before expiration date. Subscribers enrolled in the EBB as of December 31, 2021 may keep their EBB benefit for 60 days and must transition to the ACP benefit on March 1, 2022, if eligible. https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program, New Premium Cell Phones* From Brands You Trust, Large Screen, Android Operating System, Brand New, The Quality of Our Free Service Phones Beat The Competition, Unemployment/Workers Compensation Benefits Statement, Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. MyEntouch | Create Account | Index Register Please enter your full account information as shown on your bill. Lifeline is the FCCs permanent program to support affordable access to essential communications services such as broadband Internet access. The ACP is a new program designed to provide additional support to make broadband more affordable for struggling households. The ACP provides discounts of up to $30 per eligible household on monthly broadband Internet access service (or up to $75 per eligible household on Tribal lands) and up to $100 on certain connected devices (with a required co-pay of between $10.01 and $49.99). ACP is a federal government program operated by the FCC. An eligible household is limited to one monthly service discount. Willingly making false statements to obtain the benefit or receiving multiple Lifeline benefits can result in fines, imprisonment, de-enrollment or being barred from the program. Customer Support Hours Monday - Friday: 10am - 10pm CT Name* Email address* Message ACP discount recipients must either make or answer a voice call message (if your device is capable), send a text message (if your device is capable), use data, purchase minutes, or respond to direct contact from us at least once during any 30-day period to continue receiving your ACP service. Place the SIM Card in your device, usually underneath the battery. Find your state-specific qualifying information here! Social Security benefits statement. enTouch Wireless provides high-speed broadband service to ACP customers. This page provides required disclosures about the ACP and eligibility for the program, as well as the Terms and Conditions that apply to your participation in the program. Your Lifeline benefit and ACP can be combined and applied to the same service plan or applied to different service plans. Lifeline services are non-transferable and limited to one benefit per household, consisting of either wireline or wireless. ACP is a federal government program operated by the FCC. Enroll Today. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. ACP services and devices are subject to consumer eligibility, provider participation, product availability, and approval by the FCC/Universal Service Administrative Company (USAC). Eligibility for the ACP will be determined by the National Verifier, administered by the Universal Service Administrative Company (USAC). You deserve the best phone and the best service! The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. Setting a Personal Identification Number (PIN) and preference allows you to control when channels can be added and when purchases can be made using your Roku device . Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors may affect speeds. Maximum speeds are optimal for real-time or near real-time, high-bandwidth uses, but lower speeds may affect your ability to stream audio and video, access certain websites and content, or interact with available applications. The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. Our standard terms and conditions will apply. Social Security benefits statement. Call us at 1 (855) 754-6543 or get instant answers. enTouch Wireless provides high-speed broadband service to ACP customers. Apple iPhone 7 Plus Select Now Free Samsung Galaxy S9 Plus Select Now Free Samsung Galaxy A10E Select Now Free Apple iPhone 7 Select Now Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. enTouch Wireless reserves the right to block calls to any country or international number range without notice. FIND MY STATE Qualify For Lifeline Free Phone Service Find your state-specific qualifying information here! An eligible household is limited to one monthly service discount and a single one-time device discount. International calling does NOT include text messaging, picture messaging, or video messaging. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. If youre a California customer that did not qualify for Lifeline based on a federal program, you will need to apply for ACP eligibility at https://acpbenefit.org/. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. AUP and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. MyAccount is a website which allows you to maintain your broadband internet account. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. EBB subscribers who qualified for the EBB through eligibility criteria that are not applicable to the ACP will be required by USAC to demonstrate their eligibility in the National Verifier to receive an ACP benefit using the ACP criteria before the end of the transition period. Eligible Lifeline program participants are invited to participate in the new federal government funded Affordable Connectivity Program set to start on December 31, 2021. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. ACP is a federal government program operated by the FCC. Rates do not include taxes & fees, where applicable. Click here to Enroll Today! If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. You may choose to take ACP benefits from a service provider other than your existing Lifeline provider. Only eligible consumers may enroll. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). Not only did he succeed professionally, Bovay also gave . Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. Customers on any Unlimited service plans using data consistent with the AUP may receive unlimited additional free data in 500 MB increments (at 256 kbps) for the rest of the monthly period by contacting Customer Care. enTouch Wireless does not guarantee the speeds of the data services it provides. If you qualify for programs like CalFresh, Medi-Cal, Medicaid, Food Stamps, or meet California Lifeline Guidelines for low income you may qualify for Free Service. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data, These Terms and Conditions govern your participation in the Affordable Connectivity Program (ACP), and include required disclosures and eligibility information. Your temporary access token will be sent to the . ESN number of your new phone (found on the inside of the battery door), Account Number for the phone number from your original service provider (generally NOT the same as the phone number), Password/Pin used to access the account (generally NOT the password you used to access your online account.). Hence, here is the comparison of the two plans in the state of California. The ACP is an FCC program that provides non-transferrable discounts on monthly broadband internet access services. B14. Why Register for MyEntouch? The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. enTouch Wireless Pay As You Go Cell Phone Plans Lifeline Service You May Be Eligible for 100% FREE UNLIMITED DATA* Through the Affordable Connectivity Program - Coming Soon! If you want to apply for ACP service only, please call 888-294-9465. OFFERS MAY VARY BY STATE and service may not be available in all areas. Please visit www.entouchwireless.com/plans for the most up-to-date plan offerings. Valid contact number which is neither number involved in the phone number change. NOTE: Your account will need to be in good standing in order to proceed. Service plans are posted on enTouch Wirelesss website at www.entouchwireless.com. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. Notice letter of participation in a qualifying state, federal or Tribal Program. No. Step-by-step guide to get your Mint Mobile account number and PIN. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. Access Wireless serves our community by offering free cell phones and service for qualifying customers, through a government funded program. If the FCC announces that funding has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and revert to our standard FREE Lifeline plan where available and if you are eligible, or you may choose another service plan by paying the applicable undiscounted rate for any of our plans available at that time plus applicable fees and taxes. While enTouch provides Free service through Lifeline to eligible customers, enTouch uses the same technology and connections as non-Lifeline cell phone providers. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. Veterans Administration benefits statement. *International Calling is Limited to unlimited landline and cellular calling to certain countries. B10. Only eligible consumers may receive ACP discounts. Service plans are posted on enTouch Wirelesss website at, enTouch Wireless provides high-speed broadband service to ACP customers. There are no fees associated with this change. All . International calling does NOT include text messaging, picture messaging, or video messaging. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. Please use this form to submit enTouch Wireless (Legacy Rev.io) Customer tickets to the Tier2 Team for review. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data. The ACP shares the same qualifying program based eligibility criteria as the Federal Lifeline program, including participation in CalFresh / SNAP, Medi-Cal / Medicaid, SSI, Federal Public Housing Assistance, and Veterans and Survivors Pension Benefit Fund. You must opt-in and choose an eligible ACP service plan. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. Safelink Wireless. OFFERS MAY VARY BY STATE and service may not be available in all areas. Every Q Link Wireless account has an account number. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). Your phone is shipped with a plan loaded and ready to use. For additional information about broadband speeds, visit https://entouchwireless.com/internet-transparency/. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. You will need to supply either a credit card or PayPal information. EnTouch Wireless This is an active participant of Lifeline Assistance Program, which is powered by Boomerang Wireless. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts of up to $30 per eligible household on monthly broadband Internet access service (or up to $75 per eligible household on Tribal lands) and up to $100 on certain connected devices (with a required co-pay of between $10 and $50). Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. They offer a free government smartphone and sim card depending on your qualification. For more information about the ACP, you can call us at, https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program, Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. All devices sold by T-Mobile (and many that aren't) support automatic configuration of your network and data settings. Offer varies by State and Program Participation. Questions? Veterans Administration benefits statement. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. If the FCC announces that funding has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and your ACP benefits will end. Account type. Lifeline plans and benefits may be maintained without enrolling in the ACP. Consent for calls and texts is optional and can be revoked at any time. ACP is a federal government program operated by the FCC. Tell Customer Support you want to Port your current phone number to your new phone. THIS OFFERING is a federal Lifeline-supported service provided by Boomerang Wireless, LLC, DBA enTouch Wireless, an eligible telecommunications carrier. Click here to enroll today to see if you qualify! Only qualified consumers with documentation proving eligibility may enroll. Notice letter of participation in a qualifying state, federal or Tribal Program. Your Name *. Unemployment/Workers' Compensation benefits statement. Promotional offers may be modified or withdrawn at any time. Data usage requires a data-capable device, and is subject to our Acceptable Use Policy (AUP), available in our Terms of Service. Service plans are posted on enTouch Wirelesss website at www.entouchwireless.com/acp-plans/. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. enTouch Wireless reserves the right, without notice or limitation, to terminate data usage or individual calls, or after providing notice to you, offer you a different service plan with no unlimited usage components, limit data throughput speeds or quantities, or deny, terminate, end, modify, disconnect, or suspend your service, or decline to renew your service, if you engage in any of the prohibited voice or data uses detailed below or if enTouch Wireless, in its sole discretion, determines action is necessary to protect its wireless networks from harm or degradation. If you have any trouble, we are ready to help just dial 866.488.8719. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. ENTOUCH Smart Building Solutions. If you want to apply for ACP service only, please call 888-294-9465.

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